Sales Associate - Rogers, Thornhill

Position Summary

Join the heart of Rogers' success as a Sales Associate in our branded retail team in Thornhill, ON. This role is perfect for outgoing and approachable individuals who are passionate about technology and enjoy connecting with customers. You'll represent the welcoming spirit of our company, helping people understand how our products and services can enhance and simplify their everyday lives. We value expertise and a commitment to doing what’s right for our customers, every time, ensuring a seamless experience.

Day-to-Day Responsibilities

As a Sales Associate, you will be instrumental in enhancing the retail experience and driving sales. Your daily activities will involve a dynamic mix of customer interaction and strategic outreach, all focused on delivering exceptional service and achieving targets. You'll guide customers through our product offerings and manage the sales process from start to finish.

• Tailoring Solutions: Enhance the retail experience in our stores by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products.
• Sales Delivery: Proactively find opportunities, anticipate customer needs, and consistently deliver on sales targets.
• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers and driving overall customer retention.
• Brand Promotion: Represent Rogers and Fido brands effectively both in-store and at local community events.

Who We're Looking For

We are seeking individuals who thrive in a fast-paced retail environment and possess a strong ability to build rapport. If you can quickly adapt to changing situations and find solutions to unexpected challenges, you'll excel in this role. A comprehensive pre-employment background check is part of the hiring process, ensuring a secure environment for our team and customers.

• Experience developing strong connections with customers and team members through clear, effective communication that drives positive outcomes and supports team and business goals is required.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer-focused upselling, consistently contributing to overall store performance.
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.
• Successful candidates will be required to provide consent for and pass Background Check requirements, including a criminal/credit background check and ID verification.

What's On Offer

At Rogers, we believe in fostering an environment that inspires personal growth, builds careers, and creates an inclusive future for everyone. This Sales Associate role offers a competitive compensation package and a range of benefits designed to support your well-being and financial future.

• Uncapped commissions and a competitive compensation package.
• Up to 50% employee discounts on Rogers and Fido services.
• Comprehensive health benefits, parental leave top-up, mental health coverage, and EFAP.
• Wealth programs: RRSP, TFSA, pension plans, and company-matched share purchase options.
• Inclusive culture with strong diversity and equity-focused employee resource groups.