Senior Manager, Technical Delivery - Rogers, Toronto

Your Impact

Join the Rogers Technology team in Toronto and play a pivotal role in connecting Canadians. As a Senior Manager, Technical Delivery, you will lead the development and scaling of native mobile applications, solving complex challenges for our customers. This is an exciting opportunity to drive large-scale, high-visibility technology projects that shape the future of connectivity across Canada.

You will be at the forefront of engineering innovative solutions, enhancing our most widely used mobile apps like My Rogers and Fido My Account. This role demands strong leadership in both engineering strategy and execution, ensuring our mobile app development efforts meet evolving customer needs and align with broader company goals. Your expertise in mobile technology will directly contribute to delivering exceptional digital experiences.

• Lead a team of Technical Delivery professionals, responsible for delivering end-to-end solutions across mobile app technology and ensuring high performance standards.
• Drive mobile app development initiatives across iOS and Android platforms to deliver high-quality digital experiences, empowering the Product team with mobile app specific capabilities.
• Own the full stack from delivery to operations of mobile solutions, including backend infrastructure, APIs, and frontend applications, ensuring seamless integration and a consistent user experience.
• Define strategy and roadmap for mobile app technology, ensuring alignment with business objectives, improving customer experience, and empowering users with innovative features.
• Collaborate with Web, AI, and Agent Facing application teams to synchronize feature releases and optimize costs through high re-use of developments across applications.
• Work with cross-functional teams, including Product, Design, Data Science, and Operations, to integrate new features and continuously enhance customer-facing and internal tools.
• Manage large-scale mobile projects from ideation through execution, ensuring timely completion, adherence to budget, and achievement of defined KPIs.
• Provide technical leadership and guidance to team members, ensuring the successful delivery of high-quality software solutions.
• Collaborate with project managers and stakeholders to define project requirements and ensure alignment with business goals.
• Oversee overall project architecture and design, ensuring adherence to best practices and coding standards.
• Assign tasks and responsibilities among team members, fostering a collaborative and supportive environment.
• Conduct code reviews and identify and resolve technical issues and challenges during the development process.
• Build cloud-native solutions using Platform-as-a-Service (PaaS) technologies to enhance scalability, performance, and operational efficiency for mobile systems.
• Lead foundational services development leveraging industry standards to ensure seamless integration across domain services, microservices, and experience layer services such as GraphQL, enabling flexibility and interoperability across platforms.
• Optimize engineering processes, improve monitoring capabilities, and leverage automation for cost efficiency and improved system performance across mobile technologies.
• Collaborate with frontline teams to gather feedback, ensuring mobile technology meets the needs of internal users and empowers them to deliver outstanding customer experiences.
• Stay ahead of mobile app trends and emerging technologies to ensure we are using the most effective tools to build competitive and innovative solutions.

Who We're Looking For

We are seeking an experienced leader with a strong background in digital engineering and a passion for mobile app development. You should possess a proven track record of managing and scaling engineering teams that deliver high-quality mobile applications efficiently within agile environments. Your ability to translate complex technical strategies into clear business value will be crucial for success in this role.

• Expertise in iOS and Android development frameworks, with a focus on native app development.
• Experience in digital engineering, managing and scaling engineering teams that develop mobile applications.
• Strong leadership in Agile environments, with a track record of managing engineering squads that deliver products quickly and efficiently.
• Experience with cloud-based platforms, microservices architecture, and DevOps methodologies.
• Strong foundation in building cloud-native applications using PaaS technologies and microservices, ensuring high scalability and performance.
• Deep knowledge of industry standards and how they can be applied to ensure seamless connectivity across domain services, microservices, and experience layer services like GraphQL.
• Exceptional ability to collaborate across product, data science, and operational teams to deliver integrated solutions that meet both business and technical requirements.
• Results-driven with a strong focus on KPIs, ensuring that engineering output is aligned with business outcomes and customer experience goals.
• Proficiency in optimization tools such as 5-why analysis, A/B testing, and performance benchmarking to continually improve products.
• Proven ability to present technical strategies and trade-offs to senior leadership, translating complex engineering topics into clear business value.
• Experience driving continuous improvement, ensuring that engineering processes are efficient and solutions are optimized for performance and cost savings.
• Curiosity and creativity, with a willingness to explore new ideas and tackle complex problems with an open mind.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• 5+ years of experience leading mobile app development, with a focus on scaling technologies in a fast-paced, agile environment.
• Proven expertise in cloud platforms, mobile app development frameworks, and emerging technologies.
• A passion for digital transformation, with a demonstrated ability to deliver innovative solutions that enhance customer experience.

About Rogers

Rogers is dedicated to connecting Canadians to the people and things that matter most. Our Technology team proudly supports 30 million Canadians each month by managing a robust portfolio that champions leading-edge technology. We drive complex, high-visibility technology projects that shape the future of technology in Canada and expand connectivity from coast to coast. Joining Rogers means being part of an organization committed to innovation and customer satisfaction.

Rogers is deeply committed to environmental protection, diversity, and inclusion. We believe a strong business is built on a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We embrace different perspectives and work towards creating environments that empower our people to bring their whole selves to work, supporting equity-deserving groups through various employee resource groups.

Benefits

At Rogers, we invest in our people, helping them reach their full potential as valuable team members. As part of our team, you’ll gain access to a wide range of incredible resources, growth opportunities, discounts, and perks designed to support your professional and personal well-being.

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth & Development Opportunities: My Path (self-driven career development program) and Rogers First (priority in applying to internal roles of interest).
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low or no-cost fitness membership.