Senior Business Systems Analyst - Rogers, Brampton, ON

About the Role

Join the Rogers Technology team, where our daily mission is to connect Canadians to the people and things that matter most. We proudly support over 30 million Canadians each month by managing a robust portfolio that champions leading-edge technology. This team drives large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast.

We are actively seeking a Senior Business Systems Analyst to play a pivotal role in the development of future Digital products for Rogers. This is an exciting opportunity to contribute to a team that innovates and strives for excellence in the dynamic world of telecommunications. Your expertise will be crucial in ensuring our technology solutions align with strategic business goals and deliver exceptional value to our customers.

Key Duties

As a Senior Business Systems Analyst, you will be instrumental in the end-to-end development lifecycle, ensuring our digital products meet both user needs and technical standards. Your responsibilities will include:

• Support the technical roadmap for the Connected Home portfolio by understanding and influencing overall solution design to align with the channels strategy.
• Work collaboratively with Product Owners and business stakeholders in analyzing and refining user stories and acceptance criteria.
• Perform comprehensive impact assessments on applications and processes to identify potential risks and opportunities.
• Lead Joint Application Design (JAD) sessions, collaborating with Architects, IT, and development teams to design complete, forward-looking end-to-end solutions.
• Create, own, and maintain detailed functional, design, API, and Solution specifications that satisfy user requirements and adhere to development standards.
• Assist with the implementation of new programs or systems into production environments.
• Collaborate and provide oversight to Development, Quality Assurance (QA), and Business Readiness Testing (BRT) teams to ensure the successful delivery of complex changes in both agile and waterfall programs.
• Provide post-implementation support and conduct reviews to ensure optimal performance and address any issues.
• Communicate effectively through meaningful and articulate verbal discussions.
• Take ownership for high-quality internal, external, ITS, and business unit stakeholder communications.
• Assist in the development and implementation of templates, procedures, and processes as part of continuous improvement and development initiatives.

What You'll Bring

To excel in this Senior Business Systems Analyst role and contribute to our innovative technology development, you will possess a strong blend of technical expertise and interpersonal skills:

• Bachelor’s Degree in Computer Science or an equivalent field.
• 5+ years of professional experience in software development, preferably as a Business Systems Analyst, with proven experience in Agile and Waterfall development methodologies.
• Experience building scalable distributed systems with service-oriented architectures.
• Proficiency in UML diagramming.
• Experience in SAFe, Scrum, and Kanban preferred.
• Ability to synthesize complex information into concise, logical summaries for audiences with varying levels of technical background.
• Excellent written and oral communication skills.
• Ability to work effectively and independently on multiple simultaneous tasks within a fast-paced, high-tech, customer service-oriented environment.
• Superior skill set, including analytical thinking and problem-solving, presentation and facilitation, and relationship building.
• Connected Home product knowledge in TV, Internet, Home Phone, and Smart Home Monitoring preferred.

Benefits at Rogers

At Rogers, we believe in investing in our people and helping them reach their full potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, designed to support your career and well-being. We are committed to fostering a diverse and inclusive environment where everyone feels they belong and can thrive.

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth & Development Opportunities: My Path self-driven career development program and Rogers First priority in applying to internal roles of interest.
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low or no-cost fitness membership with access to virtual classes.
• Work for an organization committed to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.