Sales Associate - Rogers, Etobicoke, ON

AI Summary

This Sales Associate role at Rogers in Etobicoke, ON, involves enhancing the retail experience by connecting with customers and matching their needs to various telecom products. Key duties include delivering on sales targets, engaging customers through outreach, and promoting Rogers and Fido brands. Candidates need strong communication skills, a proven ability to deliver sales, and must be available for at least 32 hours weekly. A pre-employment background check is required for this position.

About the Rogers Sales Associate Role

As a Sales Associate with Rogers in Etobicoke, you will be a vital part of the branded retail team, representing the welcoming spirit of the company. This role focuses on providing best-in-class service by connecting with customers and expertly matching their needs to Rogers' comprehensive suite of wireless, internet, TV, home phone, and Mastercard products. You will play a crucial part in the retail environment, enhancing the customer experience and ensuring satisfaction. The position requires a proactive approach to sales delivery, anticipating customer needs, and consistently meeting sales targets. Engaging with customers extends beyond the store, involving inbound and outbound outreach programs via calls and text to acquire new new customers and drive overall customer retention. You will also be responsible for brand promotion, representing both Rogers and Fido brands effectively in-store and at local community events, ensuring a strong presence within the community. Rogers fosters an environment that inspires personal growth and career building, valuing expertise and a commitment to doing what's right for the customer every time. This is an excellent opportunity for individuals passionate about technology and connecting with people in a supportive team setting.

Key Responsibilities and Candidate Profile

To succeed in this Sales Associate position, candidates must demonstrate experience in developing strong connections with customers and team members through clear and effective communication. This ability is crucial for driving positive outcomes and supporting both team and business goals within the dynamic retail setting. A key expectation is the ability to deliver against sales targets through exceptional customer service, leveraging strong product knowledge, and customer-focused upselling techniques that consistently contribute to overall store performance. The ideal candidate will be adaptable, capable of quickly adjusting to changing situations, and adept at finding solutions to unexpected challenges in a fast-paced environment. Maintaining a strong performance during peak times requires a minimum of 32 hours availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand. As part of the selection process, a pre-employment background check will be conducted to protect our people, brand, and assets. All candidates must clear a criminal/credit background check and ID verification. Previous employment verification may also be required depending on the specific role. Rogers is committed to creating an inclusive future where every customer feels valued and every employee can thrive.