Sales Associate - Rogers, Burlington, ON

AI Summary

This Sales Associate role at Rogers in Burlington, ON, involves connecting with customers to tailor solutions for their wireless, internet, TV, and home phone needs. Key duties include achieving sales targets and engaging customers through various outreach programs. Candidates should possess strong communication skills, a customer-focused approach, and the ability to deliver consistent sales performance. A pre-employment background check is required for this position.

About the Role: Connecting Customers with Rogers Technology

As a Sales Associate with Rogers in Burlington, Ontario, you will be at the forefront of our retail operations, representing the welcoming spirit of our company. Your primary responsibility will be to enhance the retail experience by connecting with customers, understanding their needs, and matching them with our comprehensive suite of wireless, internet, TV, home phone, and Mastercard products. This role is crucial for our success, as you will actively engage customers, demonstrating how Rogers technology can simplify and enrich their daily lives. You will be instrumental in finding new opportunities, anticipating customer needs, and working diligently to deliver on sales targets. This involves not only in-store interactions but also engaging customers through inbound and outbound outreach programs, including calls and texts, to acquire new customers and drive overall customer retention. Your ability to deliver exceptional service and promote the Rogers and Fido brands in-store and at local community events will be vital. We believe in fostering an environment where you can build a strong career while helping customers stay connected.

What We're Looking For: Strong Sales and Customer Focus

We are seeking individuals who are passionate about technology and enjoy building strong connections with people. To excel in this retail sales position, you must demonstrate experience in developing rapport with both customers and team members through clear, effective communication that consistently drives positive outcomes. A key requirement is the ability to deliver against sales targets, which necessitates exceptional customer service, strong product knowledge across our diverse offerings, and a customer-focused approach to upselling. Your contributions will directly impact overall store performance. The ideal candidate will also be adaptable, capable of quickly adjusting to changing situations and finding effective solutions to unexpected challenges within a dynamic retail environment. Furthermore, you must be able to provide a minimum of 32 hours of availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand and maintain strong performance results during peak times. A pre-employment background check, including criminal/credit and ID verification, will be conducted to protect our people and assets.