Client Service Representative - CIBC, Saskatoon

The opportunity

CIBC is building a relationship-oriented bank for the modern world, and we need talented, passionate professionals dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, empowering you at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a Client Service Representative, you’ll join the Personal and Business Banking Team in a fast-paced banking centre in Saskatoon. You will use your knowledge of financial services products to help clients with their day-to-day banking needs. This role is crucial as you'll be the first line of support, assisting clients with transactions, answering questions, and proactively connecting them with the right team members to achieve their financial goals. You will be flexible to work banking centre hours, which may include evenings and weekends, and be able to work at multiple banking centres within a reasonable travel distance to deliver a great client experience.

Responsibilities

In this Client Service Representative role, you will be instrumental in delivering an exceptional client experience. Your responsibilities will focus on direct client engagement, problem-solving, and leveraging technology to support our clients' banking journeys.

• Client engagement: Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving: Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology: Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

What you'll bring

We are looking for individuals who embody CIBC's values and are passionate about making a difference for our clients. If you are driven by purpose and committed to excellence, you'll thrive in this role.

• You put our clients first: You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented: You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people: You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn: You're passionate about growing your knowledge. You have a strong sense of curiosity.
• You engage with your heart and mind: You care about people and respect different perspectives. You listen to and learn from the experiences of others.
• Values matter to you: You bring your real self to work and you live our values - trust, teamwork, and accountability.

Compensation and perks

At CIBC, your career goals are a priority. We focus on your strengths and ambitions as an employee, striving to create opportunities to tap into your potential and offer a career, not just a paycheck. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

We work to recognize our team members in meaningful, personalized ways, ensuring you have what you need to succeed. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program (subject to plan and program terms and conditions)
• Defined benefit pension plan (subject to plan and program terms and conditions)
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program