Director, Business Intelligence - CIBC, Toronto

Role Overview

CIBC is building a relationship-oriented bank for the modern world, seeking talented professionals dedicated to clients. At CIBC, we empower our team members to make a meaningful impact, valuing their contributions and fostering an environment where strengths and ambitions are embraced. This commitment extends to our Director, Business Intelligence CIBC jobs in Toronto, where innovation and data drive success.

Reporting to the Senior Director, Business Intelligence, this role is a pivotal leadership position within the Fraud and CAM (Client Account Management) Business Intelligence team. This team delivers strategic initiatives, provides trusted advice to leaders, and drives innovation to improve business results and operational effectiveness. As Director, Business Intelligence, you will provide leadership, guidance, and actionable insights, helping the business make informed decisions and shaping data-driven strategies.

A key aspect of this role involves leading the use of analytics and automation to support the Client Account Management team, internal partners, and external stakeholders. You will develop both short- and long-term plans addressing critical business needs, support the implementation of collections models and strategies, and build robust platforms designed to manage accounts and optimise the risk-reward trade-off. Furthermore, you will advance the use of leading-edge tools and analytical techniques, including artificial intelligence and machine learning, to strengthen business performance and improve outcomes across CIBC.

Key Responsibilities and How You'll Succeed at CIBC

You will monitor and assess champion-challenger and segment performance using a combination of data queries, frontline feedback, and business observations. This includes developing analytical queries to segment clients and support targeted strategies, alongside employing regression analysis and other advanced techniques to identify variables most predictive of successful client contact and desired outcomes.

A core part of your role involves developing a one- to three-year roadmap for business analytics strategies and tools, ensuring seamless alignment with the collections account management approach across various products. You will lead the analysis, modelling, and reporting of Client Account Management performance data to identify opportunities, support continuous improvement, and inform risk strategy design.

You are responsible for ensuring the accuracy, integrity, and clear interpretation of all analytical output delivered by your team. You will continuously improve collections strategies through in-depth analysis of client behaviour data and by applying advanced statistical and data mining techniques, including the strategic use of artificial intelligence and machine learning where appropriate.

Leadership and team development are paramount. You will build team capabilities that strengthen CIBC's ability to manage collections risk and optimise returns through sophisticated analytics. This involves fostering a collaborative and inclusive environment, inspiring strong performance through leadership and role modelling, and aligning talent to business priorities through effective hiring and development.

You will build and maintain strong cross-functional relationships across CIBC to support the effective design and delivery of reporting, analytics tools, and strategies. Providing collections and credit risk expertise to internal and external partners, you will deliver clear, strategic recommendations to business leaders and executives.

Maintaining industry awareness is crucial. You will stay current on leading risk management tools, practices, and market trends by building productive relationships with industry vendors and continuously monitoring evolving analytics capabilities.

What You'll Bring to This Director, Business Intelligence Role

You possess strong academic qualifications combined with significant industry experience. This includes:

• A graduate degree in Business, Mathematics, Statistics, or a Master of Business Administration (MBA).
• Alternatively, equivalent practical experience in retail credit or collections risk management.

You bring deep analytical, collections, banking products, and credit risk expertise. You enjoy solving complex problems, excel at translating data into actionable insights, and apply strong knowledge of credit risk management concepts, principles, and methodologies.

Experience with modern tools and technologies is essential. This includes working knowledge of:

• Structured Query Language (SQL)
• Alteryx, Tableau, Power BI, Power Automate
• SAS, Python
• Artificial intelligence and machine learning tools

You think critically and act with precision, paying close attention to detail, using sound judgment, and making informed decisions based on thorough analysis and business context.

You work collaboratively and communicate with impact, building strong relationships and contributing to an inclusive team environment. You can demonstrate experience with targeted communications, champion-challenger strategies, and marketing practices across various communication channels.

Values matter to you; you bring your authentic self to work and live CIBC's core values of trust, teamwork, and accountability.

What CIBC Offers You

At CIBC, your professional goals are a priority. We strive to create opportunities that tap into your potential, offering a career path rather than just a paycheck. We recognise you in meaningful, personalised ways, including:

• A competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program (subject to terms and conditions).
• A defined benefit pension plan (subject to terms and conditions).
• An employee share purchase plan.
• A generous vacation offering.
• Wellbeing support.
• MomentMakers, our social, points-based recognition program.

Our modern spaces and technological toolkit are designed to foster collaboration and innovation, enabling you to create solutions that make a real difference for our clients. We cultivate a culture where ambition is celebrated through initiatives like Purpose Day, a paid day off dedicated to your growth and development.