Client Service Representative - CIBC, Sidney

Position Summary

At CIBC, we are dedicated to building a relationship-oriented bank for the modern world, empowering talented and passionate professionals who are committed to doing what’s right for our clients. We embrace your strengths and ambitions, ensuring our team members have what they need to make a meaningful impact and are truly valued for their contributions.

As a Client Service Representative within the Personal and Business Banking Team in Sidney, BC, you will be an essential first line of support for our clients. Working in a fast-paced banking centre, you will use your knowledge of financial services products to assist clients with their day-to-day banking needs. Whether it’s answering questions, assisting with transactions, or proactively connecting clients with the right team members, you will help them work towards their financial goals. This role requires flexibility to work banking centre hours, which may include evenings and weekends, and the ability to work at multiple banking centres within a reasonable travel distance.

Your Impact

In this role, you will make a significant impact by focusing on client satisfaction and operational excellence. Your contributions will include:

• Client engagement: Help clients manage their accounts and products, focusing on the client experience to make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving: Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology: Become a technology expert, sharing your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who We're Looking For

We are seeking individuals who embody CIBC's values and are passionate about delivering exceptional service. The ideal candidate will demonstrate the following qualities:

• You put our clients first: You engage with purpose to find the right solutions and go the extra mile because it’s the right thing to do.
• You’re goal oriented: You are motivated by accomplishing your goals and delivering your best to make a difference.
• You’re passionate about people: You find meaning in relationships and surround yourself with a diverse network of partners, connecting with others through respect and authenticity.
• You love to learn: You are passionate about growing your knowledge and possess a strong sense of curiosity.
• You engage with your heart and mind: You care about people and respect different perspectives, listening to and learning from the experiences of others.
• Values matter to you: You bring your real self to work and live our values of trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your career goals are a priority. We start with your strengths and ambitions as an employee, striving to create opportunities to tap into your full potential and offer a career path rather than just a paycheck. We work to recognize you in meaningful, personalized ways.

• Competitive salary
• Incentive pay
• Banking benefits
• Benefits program (subject to terms and conditions)
• Defined benefit pension plan (subject to terms and conditions)
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program

Our spaces and technological toolkit are designed to foster collaboration and innovation, enabling great minds to create solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated to your growth and development.