Senior Field Sales Manager - Rogers, Calgary

AI Summary

This Senior Manager, Field Sales role at Rogers in Calgary, AB, focuses on overseeing team performance and driving sales KPIs.

Key duties include ensuring customer satisfaction and managing Door-to-Door Client Account Specialists and Area Managers. Candidates need a minimum of five years' experience leading sales teams with a proven record in sales coaching and strategy execution.

About the Opportunity at Rogers

Join Rogers in Calgary as a Senior Manager, Field Sales, where you will play a pivotal role in leading our Residential Field Sales teams. This position is central to ensuring our customers receive reliable connectivity and an exceptional experience with Rogers' home services, including TV, Internet, and Home Phone. Our dedicated field sales professionals work directly with customers, offering a personalized approach that builds trust and drives sales performance across the region.

At Rogers, we are committed to fostering an environment that inspires personal growth and career development. As a leader, you will contribute to this culture by supporting your team and ensuring they have the resources to succeed. This role offers the opportunity to make a significant impact on market share growth and customer satisfaction within the Calgary region, further solidifying Rogers' position as a leading telecommunications provider.

Key Responsibilities and Leadership

As Senior Manager, Field Sales, your primary responsibility will be to oversee team performance and drive key sales performance indicators (KPIs) within the Calgary region. You will directly manage Field Sales Area Managers and Door-to-Door Client Account Specialists, providing effective coaching and support to ensure they meet and surpass sales targets. A critical aspect of this role is to develop and execute strategic sales plans, utilizing targeted lead strategies to grow market share and achieve revenue objectives for Rogers.

You will ensure that all sales managers and representatives clearly understand their daily, weekly, and monthly objectives, fostering a clear vision of business goals. This includes ensuring high-level lead list compliance and 100% Salesforce utilization by your team members. Furthermore, you will confirm that all team members are well-versed in Rogers’ product offerings, branding, and current promotions. Regularly, you will check and validate ongoing reporting of sales and other metrics, working closely with the Director, Field Sales, to identify and address any process gaps or barriers impacting overall sales performance. Your experience in driving sales productivity will be key.