Sales Associate - Rogers, Winnipeg

AI Summary

This Sales Associate role at Rogers in Winnipeg, MB, involves enhancing the retail experience by connecting with customers and matching their needs to various products.

Key duties include achieving sales targets and engaging customers through outreach programs. Candidates need strong experience in building customer connections and the ability to deliver against sales targets, with minimum 32 hours weekly availability.

About the Opportunity at Rogers

Rogers is seeking an enthusiastic Sales Associate to join their branded retail team in Winnipeg, MB. This role is central to delivering a seamless customer experience, where individuals represent the welcoming spirit of the company. As a Sales Associate, you will connect with customers to understand how Rogers' wireless, internet, TV, home phone, and Mastercard products can enhance and simplify their lives. The team values expertise, dedication, and a commitment to doing what is right for customers' needs, every time. This position offers an exciting opportunity for those passionate about technology and connecting with people, thriving in a supportive team environment within the dynamic retail sector. You will play a crucial part in promoting the Rogers and Fido brands, both in-store and at local community events, ensuring a strong presence and engagement with the community.

Key Responsibilities and Customer Engagement

A primary responsibility for this Sales Associate position is tailoring solutions, which involves enhancing the retail experience in Rogers stores by providing best-in-class service. This means connecting effectively with customers and expertly matching their specific needs to the comprehensive range of Rogers products. You will be instrumental in sales delivery, finding opportunities, anticipating customer needs, and consistently delivering on sales targets. Customer engagement is also a vital component, requiring you to engage customers through both inbound and outbound outreach programs, including calls and texts, to grow sales by acquiring new customers and driving overall customer retention. Your ability to build strong relationships with customers will directly contribute to the store's success and the overall brand image. A pre-employment background check, including a criminal/credit background check and ID verification, will be conducted to protect our people, brand, and assets, ensuring a secure environment for all customers and employees.

What Rogers Looks For

Rogers is looking for candidates with experience developing strong connections with customers and team members. This involves clear, effective communication skills that drive positive outcomes and support both team and business goals. A key requirement is the ability to deliver against sales targets through exceptional customer service, combined with strong product knowledge and customer-focused upselling, consistently contributing to overall store performance. The ideal candidate will be adaptable, able to quickly adjust to changing situations, and capable of finding solutions to unexpected challenges within a dynamic retail environment. Furthermore, applicants must be able to provide a minimum of 32 hours availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand and maintain strong performance results during peak times. This commitment ensures that Rogers can continue to deliver excellent service to its customers.