Retail Sales Associate - Rogers, Winnipeg

Position Summary

Join the Rogers branded retail team in Winnipeg, where you'll be at the heart of our success, representing the welcoming spirit of our company. As a Retail Sales Associate, you will connect customers with innovative technology solutions, enhancing and simplifying their lives. We are looking for outgoing and approachable individuals passionate about technology and dedicated to delivering exceptional service in a supportive retail environment.

At Rogers, we foster an environment that inspires personal growth and career building, committed to an inclusive future for everyone. This role offers a chance to make a strong impact by helping customers discover the best wireless, internet, TV, and home phone products.

Key Responsibilities

As a Retail Sales Associate, you will be responsible for a range of activities focused on customer engagement and sales delivery, ensuring a seamless experience for every customer. Your daily tasks will include:

• Tailoring Solutions: Enhance the retail experience by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products.
• Sales Delivery: Proactively find opportunities, anticipate customer needs, and deliver on sales targets consistently.
• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers and driving overall customer retention.
• Brand Promotion: Represent Rogers and Fido brands effectively in-store and at local community events.

What We're Looking For

To succeed in this dynamic retail sales role, we are seeking individuals with a strong customer focus and the ability to thrive in a fast-paced environment. Ideal candidates will possess:

• Experience developing strong connections with customers and team members through clear, effective communication that drives positive outcomes and supports team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, and customer-focused upselling, consistently contributing to overall store performance.
• The capacity to quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• Minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand and maintain strong performance results during peak times.

Please note, to protect our people, brand, and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

What Rogers Offers You

At Rogers, we believe in supporting our team members with a comprehensive package that encourages personal growth and well-being. When you join our team, you can expect:

• Uncapped commissions and a competitive compensation package.
• Up to 50% employee discounts on Rogers and Fido services.
• Comprehensive health benefits, parental leave top-up, mental health coverage, and Employee and Family Assistance Programs (EFAP).
• Wealth programs including RRSP, TFSA, pension plans, and company-matched share purchase options.
• An inclusive culture with strong diversity and equity-focused employee resource groups.