Senior Manager, Fraud Strategy - Rogers, Toronto

About Rogers Bank

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Explore Rogers jobs and Rogers careers in Toronto and make a meaningful impact with Rogers Bank, a leader in technology jobs in Toronto.

Your Day-to-Day Responsibilities

As the Senior Manager, Fraud Strategy, you will be instrumental in protecting both customers and Rogers Bank by leading the design and execution of their fraud operations program. This highly visible role requires strong executive communication and cross-functional collaboration to manage fraud risk effectively and optimize operational controls.

• Lead the Bank’s fraud prevention, detection, investigations, and controls.
• Develop, implement, monitor, and continuously improve fraud prevention and detection strategies, rules, processes, and controls across traditional and digital channels.
• Use data, analytics, fraud trends, and operational insights to identify emerging risks and recommend proactive mitigation strategies.
• Balance fraud loss mitigation with customer experience, ensuring controls are effective while minimizing unnecessary customer friction.
• Develop and maintain fraud procedures, standards, controls in alignment with the Bank’s Fraud Risk Management Policy.
• Design and monitor daily, weekly, monthly, and executive-level fraud reporting, including KPIs, KRIs, fraud losses, emerging trends, control effectiveness, and performance against budget or forecast.
• Oversee fraud case investigations and support appropriate escalation to law enforcement, industry partners, or internal stakeholders as required.
• Act as the Bank’s fraud subject matter expert on new products, technology enhancements, platform changes, customer journeys, process redesign, and strategic initiatives.
• Partner cross-functionally with teams such as AML, Compliance, Legal, Risk, Operations, Technology, Product, Marketing, Project Delivery, and external vendors.
• Maintain a strong fraud risk control environment by ensuring policies, procedures, governance, and monitoring practices remain current and effective.
• Engage with the Canadian Bankers Association as the Bank’s primary representative in identifying industry-wide trends and educating Rogers Bank Fraud Operations and the Bank’s CAMLO of BCPIF and CFII requirements.
• Mentor, coach, and develop fraud team members while fostering a collaborative, accountable, and continuous-improvement culture.

Skills and Experience You'll Bring

To excel in this Senior Manager, Fraud Strategy role, you will bring significant experience in fraud strategy and risk, particularly within the credit card and banking sectors. A strong analytical capability and a proven ability to balance fraud mitigation with customer experience are essential for managing fraud controls effectively.

• Significant experience in fraud strategy, fraud risk, or fraud prevention, ideally within credit cards, banking, payments, or financial services.
• Strong knowledge of credit card fraud trends, including first-party fraud, third-party fraud, account takeover, card-not-present fraud, digital fraud, payment fraud, and emerging fraud typologies.
• Experience developing and managing fraud detection rules, strategies, controls, procedures, and monitoring programs.
• Proven ability to reduce fraud losses, improve detection rates, strengthen controls, and support audit or governance requirements.
• Experience leading fraud analysts, investigators, prevention agents, or similar resources.
• Strong analytical capability, with experience using fraud data, reporting tools, and trend analysis to identify risk and drive business decisions.
• Experience building fraud reports, dashboards, KPIs, KRIs, executive summaries, and control reporting including monthly risk reporting and annual board reviews.
• Working knowledge of fraud systems, credit card platforms, and analytics tools such as TSYS, FISERV, CardGuard, ADS, SQL, SAS, Power BI, or similar platforms.
• Strong understanding of fraud operations processes, queue management, customer contact strategies, investigations, chargebacks, and fraud recovery practices.
• Demonstrated experience supporting technology enhancements, system implementations, platform migrations, process redesign, or new product launches from a fraud risk perspective.
• Strong communication and presentation skills, with the ability to influence and advise senior leaders, executives, vendors, and cross-functional stakeholders.
• Ability to manage multiple complex priorities in a fast-paced, changing environment with limited oversight.
• Strong process improvement mindset with a natural ability to challenge existing practices, identify gaps, and implement practical solutions.
• Curious, proactive, innovative, and detail-oriented, with strong problem-solving skills and sound judgment.
• University degree, college diploma, or equivalent combination of education and relevant experience.
• Experience working within a federally regulated financial institution or credit card issuing environment.
• Familiarity with Canadian banking fraud associations, industry fraud forums, law enforcement collaboration, or payment card investigation networks.

Why You'll Love Working Here

Rogers is committed to investing in its people, offering a supportive environment where you can grow and thrive. Joining Rogers means access to a comprehensive suite of benefits and opportunities designed to support your professional and personal well-being, fostering a strong sense of belonging.

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Growth & Development Opportunities: Self-driven career development programs (E.g. MyPath program) and Rogers First: priority in applying to internal roles of interest.
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, and low or no-cost fitness membership with access to virtual classes.
• Commitment to the environment: Work for an organization committed to environmental protection.
• Diversity and Inclusion: Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.