Sales Associate - Rogers, Edmonton

AI Summary

This Sales Associate role at Rogers in Edmonton, AB, focuses on connecting customers with wireless, internet, TV, home phone, and Mastercard products. Key duties involve tailoring solutions, achieving sales targets, and engaging customers through various outreach programs. Candidates need strong communication skills, the ability to deliver on sales goals, and a minimum of 32 hours weekly availability, including evenings and weekends. A background check is required for this retail position.

About the Opportunity

As a Sales Associate with Rogers in Edmonton, you will be an integral part of our branded retail team, representing the welcoming spirit of our company. Our retail teams are composed of outgoing and approachable individuals who understand how our products and services fit into everyday life, and we are excited to show customers how technology can enhance and simplify their experiences. We strive to deliver a seamless experience, valuing expertise, dedication, and a commitment to doing what is right for our customers' needs, every time. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you are passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, this opportunity offers a chance to make a strong impact on our customers' lives.

Key Responsibilities and Impact

In this dynamic Sales Associate role, you will be responsible for tailoring solutions to meet individual customer needs. This involves enhancing the retail experience in our stores by connecting with customers and expertly matching their requirements to our comprehensive suite of wireless, internet, TV, home phone, and Mastercard products. Your primary objective will be sales delivery, which includes finding opportunities, anticipating customer needs, and consistently delivering on sales targets. You will also drive customer engagement through both inbound and outbound outreach programs, utilizing calls and texts to acquire new customers and foster overall customer retention. Furthermore, you will play a vital role in brand promotion, representing the Rogers and Fido brands both in-store and at local community events, ensuring our strong presence is felt across Edmonton.

Candidate Profile and Requirements

Rogers is seeking individuals with proven experience in developing strong connections with customers and team members through clear, effective communication. This ability is crucial for driving positive outcomes and supporting both team and business goals. A key requirement is the ability to deliver against sales targets through exceptional customer service, leveraging strong product knowledge, and employing customer-focused upselling techniques to consistently contribute to overall store performance. You must be able to quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic retail environment. Additionally, candidates must provide a minimum of 32 hours availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand and maintain strong performance results during peak times. To protect our people, brand, and assets, a pre-employment background check will be conducted, including a Canadian criminal/credit background check and ID verification.