Sales Associate - Knix, North York

The opportunity

As a Sales Associate at Knix, you will play a pivotal role in shaping a warm, inclusive, and confidence-building experience for every customer. This is an exciting opportunity to join Knix for a new store opening at Shops at Don Mills in North York, ON, scheduled for September 2026. You'll help establish the unique Knix culture from day one, bringing our mission to empower people through innovative intimate apparel and activewear to the North York community.

From the first greeting to guiding customers to their perfect fit, you will bring the Knix experience to life through genuine connection, thoughtful listening, and personalised product guidance. This role is ideal for self-motivated, initiative-driven individuals who thrive in a high-performance, sales-driven environment and love the thrill of achieving goals.

• Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers.
• Actively listen to customers' unique needs and guide them to the right Knix products, ensuring they leave confident and with the perfect fit.
• Work comfortably in a sales-driven environment with a 'lean in' mindset toward sales targets, understanding how KPIs (AOV, CVR, UPT) reflect community service.
• Stay knowledgeable on the growing product assortment and current promotions to confidently support customer decisions.
• Maintain high energy and engagement on the floor, contributing to a positive in-store experience regardless of traffic levels.
• Support visual standards, organisation, and general operational needs to keep the store customer-ready.
• Escalate any issues or opportunities as required to the Manager on Duty.

Qualifications

The ideal candidate for this Sales Associate position is a true Knix Ambassador, inspired by our mission and driven to translate that passion into measurable brand growth. You are energised by a fast-paced and sales-driven environment, adapt quickly to change, and consistently strive to meet and exceed sales goals. You are a self-starter who proactively connects with customers and optimises displays.

You excel at reading customer cues, tailoring each interaction to create a welcoming and memorable experience. Understanding the vulnerability of fitting rooms, you naturally make people feel comfortable, confident, and supported. You embrace feedback as a tool for success, applying coaching to hit targets and support the store's overall success, while also being comfortable handling difficult customer interactions.

• Previous experience in customer service or retail is considered an asset, but a passion for delivering exceptional customer experiences is paramount.
• Love being part of a team and demonstrate strong collaboration skills.
• Ability to stay flexible, take initiative, and handle multiple customer interactions with care and attention.
• Experience in a sales-driven environment, working with KPIs and sales targets, is considered an asset.
• Must have the necessary work authorisation to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Available to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts.

Why you'll love it here

Knix is an award-winning intimate apparel and activewear brand, globally recognised as an innovator within the apparel space. We are revolutionising the industry with our best-in-class customer experience and innovative products. Joining Knix means becoming part of a purpose-driven and authentic career, where our people are passionate, curious, and ambitious.

At Knix, you’ll find a one-of-a-kind culture committed to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work. Employees feel respected and supported, and with Knix's continuous growth, there are ample opportunities for career advancement as we love to promote from within.

• Competitive Pay: Highly competitive compensation plus monthly bonus.
• Product Discounts: Generous discounts on your favourite Knix products and a Gratis Program.
• Health: Access to a mental health & wellness platform that offers therapy and coaching sessions.
• Work Environment: A one-of-a-kind culture committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Career Advancement: Knix keeps growing and loves to promote from within.