Part-Time Key Lead - Knix, Milton

Position Summary

As a Part-Time Key Lead at Knix, you will be instrumental in creating a warm, inclusive, and confidence-building experience for every customer. You understand how to cater to each customer’s unique needs, bringing the Knix experience to life by listening deeply, offering thoughtful product guidance, and leading with care on the sales floor and in fitting rooms. You set the standard for how the team shows up for our customers.

You are comfortable leading in real-time, supporting your teammates, confidently navigating a fast-paced environment during peak hours, and are fueled by sales targets and metrics to drive action. With a strong sense of ownership and a genuine love for the brand, you will build customer loyalty, elevate the in-store experience, and drive consistent performance.

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Launched in 2013, we are one of North America's fastest-growing intimate apparel brands, globally recognized as an innovator in the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America, and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products, and brands Knix and Kt by Knix. Join us if you are looking for a purpose-driven and authentic career!

What You'll Bring

We are looking for a Knix Ambassador who is inspired by our mission and driven to translate their love for our brand into measurable growth. You are a leader who thrives in a dynamic retail environment and is committed to delivering exceptional customer experiences.

• Inspired by our mission, and driven to translate your love for our brand into measurable growth.
• Takes ownership of your team’s success, proactively coaching, challenging, and inspiring peers to exceed targets and deliver first-class customer experiences.
• Thrives in a fast-paced environment, adapts quickly to change, and makes confident decisions on the spot.
• Understands sales targets and KPIs (such as traffic, CVR, AOV, UPT), and can translate insights into clear and impactful actions on the floor.
• Understands the vulnerability of fitting rooms and naturally makes others feel comfortable, confident, and supported.
• A leader and a closer, with a deep love for the brand mission, expressing that love by driving the metrics that allow us to grow.
• Comfortable handling difficult customer-facing conversations and addressing team performance issues with honesty and care.
• Passionate about career growth, treating feedback as a tool to success and proactively looking for opportunities to elevate performance.

To succeed in this role, you should also possess the following qualifications:

• 2+ years’ experience in an apparel or lifestyle retail brand environment is preferred.
• Proven experience in a lead or senior role.
• Ability to lead, coach, and motivate a team to drive business results while delivering an exceptional customer experience.
• Demonstrated ability to use KPIs and sales insights to support real-time decision-making and drive stronger results during peak hours.
• Resourceful and proactive, with a proven ability to calmly resolve conflicts and de-escalate challenging situations with both team members and customers.

What You'll Do

In this opportunity, you will play a crucial role in shaping the customer journey and supporting your team. Your responsibilities will include:

• Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers, leading by example in how we show up on the floor and in fitting rooms.
• Coach and develop Sales Associates in the moment, reinforcing strong behaviours while maintaining a positive, motivating, and fun working environment.
• Dominate your assigned selling periods, responsible for the 'pulse' of the floor, using real-time data and KPIs to coach associates on the fly and ensure we never leave a sale on the table.
• Actively listen to customers' unique needs and guide them to the right Knix products, including bra fittings, to ensure they leave confident and with the perfect fit.
• Stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers.
• Confidently navigate challenging interactions with team members and customers, de-escalating situations calmly and constructively.
• Support staff training, visual merchandising, and general operational needs as required.

Compensation and Perks

Knix values its team members and offers a comprehensive package designed to support your well-being and career growth within an inclusive work environment.

• Competitive Pay: Base Salary plus Monthly Bonus, with performance-based pay increases.
• Product Discounts: Generous Discounts on your favourite Knix products and Gratis Program.
• Health: Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• Work Environment: A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Career Advancement: Knix keeps growing and we love to promote from within!

The hourly compensation for this role is $22.70 CAD.