Assistant Store Manager - Knix, Richmond

The Opportunity

Knix is thrilled to announce the opening of a brand-new store at the McArthurGlen Outlet in Richmond, BC, and we're building an incredible team to bring this exciting venture to life. We are searching for an enthusiastic Assistant Store Manager to play a pivotal role in its success. In this hands-on position, you will partner closely with the Store Manager to drive daily operations, provide essential support for team development, and ensure an outstanding customer experience from day one. This is a unique chance to lead and shape a new retail business.

If you are energized by coaching people, thrive in a dynamic retail environment, and love being part of something new, you will be instrumental in fostering a world-class customer experience. As an Assistant Store Manager at Knix, you will bring our brand to life through your leadership and daily connections, owning the business and driving high-stakes results through on-floor leadership and a culture of radical accountability.

• Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs-based service and strong product knowledge.
• Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to influence sales targets and pivot team focus in the moment to meet business needs.
• Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.
• Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
• Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
• Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team.
• Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
• Execute company and marketing initiatives - including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail.

About Knix

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America, globally recognized as an innovator within the apparel space. Through our innovative products and engaged community, we are empowering people everywhere to be unapologetically free. We reach over 3 million customers through our online stores, Knix retail locations across North America, and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products, and brands like Knix, Kt by Knix, and Mntd. Join us if you are looking for a purpose-driven and authentic career where you can make a strong impact on the business.

Skills and Experience

We are seeking a people-first leader with a strong passion for developing others and a deep understanding of what Knix customers want. The ideal candidate will be a high-performance individual in a retail setting, obsessing over outperforming targets and viewing every shift as a 'selling period' where they own the results. You will thrive in a fast-paced, dynamic environment, demonstrating strong critical thinking and problem-solving skills to prioritize and make sound decisions with agility and confidence. Your experience in a senior retail leadership role will be key to success in this new store.

• Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
• Demonstrated ability to lead teams in a dynamic environment, maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
• Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
• A people-first leader with a passion for developing others, building buy-in at all levels to understand KPIs, expectations, and their impact on results.
• Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
• Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.
• Ability to lift and handle packages weighing up to 25 lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays.

Perks and Benefits

At Knix, we believe in transparency and supporting the whole life of our team members, not just their shift. Our compensation package for this Assistant Store Manager role includes a competitive base salary plus monthly bonuses, with opportunities for performance-based pay increases. Beyond your regular pay, we offer a comprehensive suite of benefits designed to support your well-being and future.

• Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
• Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• Generous Discounts on your favourite Knix products and Gratis Program.
• Company GRSP Program that matches up to 3% of your pay for permanent full-time team members.
• A Parental Leave Top-Up Program up to 80% of your salary for eligible permanent, full-time employees.
• Paid sick days for full-time employees.
• 3 Floater Days annually for Store Managers and Assistant Store Managers to help achieve a healthy work-life blend.
• A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Continuous development opportunities to support your career advancement as Knix keeps growing.