Key Lead - Knix, Surrey, BC

AI Summary

This Key Lead position at Knix in Surrey, BC, focuses on delivering an exceptional and inclusive customer experience.

The role involves leading a team, driving sales targets, and providing thoughtful product guidance for the Knix brand.

Candidates should have at least two years of retail experience, preferably in apparel, with proven leadership skills and the ability to leverage sales insights.

This opportunity is for individuals passionate about the Knix mission and fostering a positive retail environment.

About the Opportunity at Knix

As a Key Lead with Knix in Surrey, British Columbia, you will be instrumental in cultivating a warm, inclusive, and confidence-building experience for every customer. This role is central to bringing the unique Knix brand experience to life, requiring you to listen deeply to customer needs and offer thoughtful product guidance, especially within the fitting room environment. You will set the standard for how the team engages with customers, ensuring an uplifting and supportive interaction.

Knix is an award-winning intimate apparel and activewear brand, renowned for reinventing intimates for real life and empowering people to be unapologetically free. Joining Knix means becoming part of a fast-growing, innovative company globally recognised in the apparel space. The brand reaches millions of customers through various channels, and this role contributes directly to its best-in-class customer experience and continued success. You will play a vital part in building customer loyalty and elevating the in-store experience.

Knix offers a competitive compensation package, including a base salary plus monthly bonus, along with a comprehensive health benefits program starting on day one. Employees also enjoy generous product discounts and access to a mental health and wellness platform. The company fosters a one-of-a-kind culture committed to an inclusive and diverse workplace where all team members can thrive and advance their careers.

Responsibilities and Desired Experience

In this leadership position, you will confidently navigate a fast-paced retail environment, particularly during peak hours, while supporting your teammates and driving sales targets. A strong sense of ownership and a genuine love for the Knix brand are essential, as you will be responsible for consistent performance and fostering an exceptional customer journey. You will actively coach and develop Sales Associates, reinforcing strong behaviours and maintaining a positive, motivating, and fun working environment.

Candidates should possess at least two years of experience in an apparel or lifestyle retail brand environment, coupled with proven experience in a lead or senior role. The ability to effectively lead, coach, and motivate a team to achieve business results while delivering an outstanding customer experience is paramount. You must demonstrate the capacity to use key performance indicators (KPIs) and sales insights to make real-time decisions and drive stronger results on the sales floor. Resourcefulness and a proactive approach are crucial for calmly resolving conflicts and de-escalating challenging situations with both team members and customers, ensuring a positive environment for everyone.

You will be responsible for understanding each customer's unique needs, guiding them to the right Knix products, including conducting bra fittings, to ensure they leave feeling confident and with the perfect fit. Staying knowledgeable on the growing Knix product assortment and ensuring your team effectively communicates this expertise to customers is also a key responsibility. This role requires a leader who is passionate about career growth and treats feedback as a tool for continuous improvement.