Key Lead - Knix, Halifax

AI Summary

This Key Lead role at Knix in Halifax, Nova Scotia, involves creating an inclusive and confidence-building experience for every customer at a new store opening in Summer 2026. Key duties include leading sales, coaching team members, and managing store operations to meet targets. Top requirements include at least two years of retail experience, preferably in a lead role, with a proven ability to motivate teams and drive business results while ensuring an exceptional customer experience.

About the Role and Knix Brand

As a Key Lead with Knix in Halifax, you will be instrumental in cultivating a warm, inclusive, and confidence-building experience for every customer. This pivotal role brings the unique Knix experience to life by actively listening to customers' needs, offering thoughtful product guidance, and leading with care both on the sales floor and within fitting rooms. Your leadership sets the standard for how the entire team engages with our valued customers, ensuring a consistently positive interaction that reflects the brand's core values.

You will thrive in a dynamic, fast-paced environment, confidently navigating peak hours while supporting your teammates. A strong sense of ownership and a genuine love for the Knix brand will fuel your efforts to build lasting customer loyalty, elevate the in-store experience, and consistently drive performance. Knix, an award-winning intimate apparel and activewear brand, is revolutionizing intimates for real life. Launched in 2013, Knix is one of North America's fastest-growing intimate apparel brands, globally recognized for its innovation and empowering over three million customers. This exciting opportunity involves a hands-on role in establishing the Knix culture within a brand-new space at Halifax Shopping Centre, launching in Summer 2026, and bringing our mission to the Halifax community from day one.

Key Responsibilities and Qualifications

The Key Lead will be responsible for creating a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers, leading by example in every interaction. This includes coaching and developing Sales Associates in the moment, reinforcing strong behaviours, and fostering a positive, motivating, and fun working environment. You will dominate assigned selling periods by monitoring the 'pulse' of the floor, utilizing real-time data and key performance indicators (KPIs) to coach associates on the fly and ensure no sales opportunity is missed. A critical aspect of this role involves actively listening to customers' unique needs and expertly guiding them to the right Knix products, including providing professional bra fittings, to ensure they leave feeling confident and with the perfect fit.

To succeed in this role, candidates should possess at least two years of experience in an apparel or lifestyle retail brand environment, with proven experience in a lead or senior capacity. Demonstrated ability to lead, coach, and motivate a team to drive business results while delivering an exceptional customer experience is essential. The ideal candidate will also showcase a strong ability to use KPIs and sales insights for real-time decision-making, particularly during peak hours, to achieve stronger results. Resourcefulness and a proactive approach are highly valued, especially when calmly resolving conflicts and de-escalating challenging situations with both team members and customers. You will also stay knowledgeable on our growing product assortment and ensure your team effectively communicates product expertise with customers, supporting staff training, visual merchandising, and general operational needs as required.

Work Environment and Benefits

Knix offers a one-of-a-kind culture committed to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work. This purpose-driven and authentic career opportunity comes with a comprehensive benefits package designed to support your well-being and career growth. Employees receive competitive pay, including a base salary plus a monthly bonus, with performance-based pay increases. You will also enjoy a generous product discount of up to 50% on your favourite Knix products. Health benefits commence on your first day, alongside access to a mental health and wellness platform offering therapy and coaching sessions. Family support is also a priority, with a Parental Leave Top-Up Program providing up to 80% of your salary.

Knix is dedicated to career advancement, offering monthly, quarterly, and semi-annual awards and recognition, with ample opportunities to grow within a fast-expanding brand. The company takes an inclusive and equitable approach to hiring, ensuring the same interview experience for every candidate. Knix celebrates everyone and their intersecting identities, believing that diverse and inclusive teams empower better decisions and inspire innovation to better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs, welcoming members of all backgrounds and perspectives to apply.