Sales Associate - Knix, London, ON

The Opportunity

As a Sales Associate at Knix, you will be instrumental in shaping a warm, inclusive, and confidence-building experience for every customer. From the moment they walk through the doors, you'll bring the unique Knix experience to life through genuine connection, thoughtful listening, and expert guidance on our innovative apparel products. This role is perfect for self-motivated individuals who thrive in a sales-driven environment and love the thrill of achieving goals, directly impacting our mission to empower people.

• Create a comfortable, inclusive, and uplifting end-to-end experience for all Knix customers.
• Actively listen to customers' unique needs and guide them to the right Knix products, ensuring they leave confident and with the perfect fit.
• Work comfortably in a sales-driven environment, adopting a 'lean in' mindset toward sales targets and understanding how KPIs (AOV, CVR, UPT) reflect community service.
• Stay knowledgeable on our growing product assortment and current promotions to confidently support customer decisions.
• Maintain high energy and engagement on the floor, contributing to a positive in-store experience regardless of traffic levels.
• Support visual standards, organization, and general operational needs to keep the store customer-ready.
• Escalate any issues or opportunities as required to the Manager on Duty.

Qualifications

Knix is looking for passionate individuals who are inspired by our mission and driven to translate that passion into measurable brand growth. While previous experience in customer service or retail is considered an asset, your ability to connect with people and deliver exceptional customer experiences is paramount. You'll be energized by a fast-paced environment and adapt quickly to change, consistently striving to meet and exceed sales goals.

• Previous experience in customer service or retail is considered an asset, but above all else, you’re great with people and are passionate about delivering exceptional customer experiences.
• You love being part of a team and are a great collaborator.
• Ability to stay flexible, take initiative, and handle multiple customer interactions with care and attention.
• Experience in a sales-driven environment, working with KPIs and sales targets is considered an asset.

Eligibility Requirements:

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Available to work a flexible schedule to meet the needs of the business, including holiday, evening, and weekend shifts.

Perks and Benefits

At Knix, we believe in supporting our team members as they empower our customers. We offer a competitive compensation package and a supportive work environment where your contributions are valued. Join a growing company that prioritises an inclusive culture and offers opportunities for career advancement.

• Competitive Pay - Highly competitive compensation plus monthly bonus!
• Product Discounts - Generous Discounts on your favourite Knix products and Gratis Program.
• Health - Access to a mental health & wellness platform that offers therapy and coaching sessions.
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work.
• Career Advancement - Knix keeps growing and we love to promote from within!