Program Manager, Performance - Ontario Health, London, ON

Role Overview

Ontario Health is dedicated to connecting the health system to drive improved and equitable health outcomes, experiences, and value across the province. They foster a strong organizational culture guided by integrity, inspiration, tenacity, humility, and care. This commitment extends to supporting the growth and well-being of all team members, offering a fulfilling and sustainable career path within the health sector.

Ontario Health is seeking a strategic and collaborative Program Manager to guide the planning, design, and implementation of complex performance, accountability, and funding allocation improvement frameworks across Ontario Health regions. This pivotal role offers the opportunity to significantly influence regional health system performance, strengthen accountability, and advance innovative models that support better outcomes for patients and communities across Ontario. The position is regional in nature, specifically pertinent to the needs of the West Region, making it a key 'Ontario Health job in London - 356 Oxford St (37.5)' for those looking to make an impact in public health management.

Key Duties

As a Program Manager, Performance, Accountability & Funding Allocation, you will be instrumental in driving strategic initiatives and ensuring effective health system management. Your responsibilities will include:

• Lead the delivery of regional improvement frameworks for health service provider sector management, ensuring alignment with Ontario Health priorities, performance measures, standards, and best practices.
• Assess regional program goals, outcomes, and new proposals through the lens of feasibility, value-for-money, implementation readiness, and emerging system priorities.
• Identify opportunities for innovation and improvement, translating strategic priorities into practical actions and future-state program models.
• Support harmonization of program initiatives across Ontario Health to promote consistency, integration, and system-wide impact.
• Develop and implement risk management strategies, including escalation processes, mitigation plans, and recommendations to address barriers to successful implementation.
• Lead change management and communications planning, ensuring effective stakeholder engagement and proactive management of change risks.
• Inform investment decisions by evaluating funded project performance, assessing the mix of investments across priority areas, and projecting expected outcomes against Ontario Health commitments.
• Contribute to provincial and regional dialogue on performance management frameworks and their application to local health service delivery organizations.
• Oversee dashboards, scorecards, and briefing materials that summarize health service provider performance and highlight risks to regional and provincial goals.
• Develop funding allocation methods and summary reports to support sector performance management and accountability.
• Contribute subject-matter expertise, clarify roles and processes, and foster a collaborative, inclusive environment aligned with Ontario Health values.
• Strengthen team capability by coaching junior team members and sharing knowledge across the program area.
• Support operational planning and reporting by preparing analyses, metrics, and insights on program effectiveness and outcomes.
• Provide high-impact advice and decisions that support program productivity, reputation, financial stewardship, and long-term problem solving.

What You'll Bring

To excel in this Program Manager role, candidates will bring a robust combination of education, experience, and specialized knowledge to drive performance and accountability across Ontario's health sector. This includes a strong foundation in program management and a deep understanding of the provincial health landscape.

• Master’s degree in health administration, health planning, business administration or a related field; or an equivalent combination of education and experience; healthcare experience preferred.
• Chartered Professional Accountant (CPA) designation, preferred.
• 5 -7 years of experience leading large program implementations for a large organization.

Successful candidates will also possess advanced knowledge and skills crucial for effective program management and leadership within the Ontario health system:

• Advanced knowledge of program design and delivery principles and techniques.
• Advanced knowledge of risk management principles and methodologies to proactively manage risks to minimize issues.
• Strong knowledge of strategic communications principles, techniques, and methods.
• Strong knowledge of Public Sector finance and procurement legislation, policies, and practices.
• Advanced knowledge of Ontario’s health sector.
• Problem solving, critical thinking and analytical skills to help clarify issues and to generate and implement creative solutions to highly complex issues.
• Excellent relationship management skills to engage, solve problems, gain organizational context, and encourage linkages, alignment, and integration both internally and externally.
• Ability to negotiate and use judgement to develop consensus around complex program implementation sensitive or contentious issues.
• Ability to motivate, influence, and gain commitment at all levels of the organization.
• Capable of handling multiple responsibilities and leading multiple program implementations to successful completion.
• Critical thinking with the ability to evaluate program implementation metrics and make recommendations.
• Strong communication skills, including comfort with influencing others who may have conflicting interests.
• Highly developed communication skills, both verbally and written, with the ability to provide information of a complex, technical, or sensitive nature effectively, clearly, concisely, and logically, and at an appropriate level and in an appropriate format.