Interim Shift Lead - DoorDash, London, ON

The Opportunity

New Verticals is a lean team at DoorDash, focused on building and scaling innovative ways to delight our customers by leveraging the DoorDash platform. The DashMart team is specifically developing a new type of convenience store, delivering household essentials and local restaurant favourites directly to customer doorsteps. We are excited to find a motivated and experienced individual to lead daily operations as an Interim Shift Lead in London, ON. This role is crucial for guiding a shift of 2-10 employees, ensuring high-quality service for our customers, and fostering a positive work environment within this dynamic technology operation. This is an interim position for three months, with potential for extension.

Responsibilities

As an Interim Shift Lead, you will be excited to take on a variety of key responsibilities, including:

• Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations, including scheduling and attendance. Provide real-time feedback to Operations Associates about performance and partner with Site Managers for next steps.
• Assist with day-to-day tasks, such as receiving product from vendors, placing product in appropriate locations, preparing customer orders, and helping clean and organize work areas.
• Delight Customers by making sure customer’s orders get delivered smoothly, maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
• Manage facilities by monitoring supplier deliveries and managing regular cleaning and maintenance schedules.
• Help improve operations by contributing ideas to enhance quality and customer experience.

Requirements

We are excited about candidates who meet the following qualifications:

• You’re self-motivated, positive, and a team player, bringing a great attitude to your work each and every day with high integrity and a desire to delight customers.
• You have a proven track record of success in a warehouse, retail, or restaurant environment.
• You’re able to be on your feet and move heavy products.
• You are excited and physically able (with or without accommodation) to lift up to 50 lbs, and can operate a pallet jack and hand truck.
• You have a high school diploma or GED equivalent.
• You are at least 18 years of age.
• You're organized and proficient in Google Docs and Google Sheets.
• You have flexibility in your schedule and may be required to work any day of the week, across daily operating hours.