Assistant Store Manager - Knix, Halton Hills

About the Role

Knix is an award-winning intimate apparel and activewear brand, globally recognized for re-inventing intimates and empowering people everywhere to be unapologetically free. As one of North America's fastest-growing brands, Knix reaches millions of customers through online stores and Knix retail locations across North America. We are revolutionizing the apparel industry with innovative products and a best-in-class customer experience, driven by our brands Knix, Kt by Knix, and Mntd.

As an Assistant Store Manager at Knix, you will bring our brand to life by how you lead and connect with our team and customers every day. You'll have a natural pulse on what our customers want, creating a welcoming, confidence-building experience from the fitting room to the sales floor. This role is a performance-driving force, partnering to own the business and achieve high-stakes results through on-floor leadership and a culture of radical accountability. You will lead from the floor, balancing operational excellence with genuine human connection in a fast-paced environment, empowering Key Leads and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer experience.

Your Impact

• Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs-based service and strong product knowledge.
• Leverage KPIs and core business drivers (traffic, CVR, AOV, UPT) to influence sales targets and pivot team focus in the moment to meet business needs.
• Command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win.
• Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance.
• Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand.
• Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team.
• Support the hiring and onboarding process while taking a lead role in developing sales talent to create clear development pathways.
• Execute company and marketing initiatives, including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail.

Qualifications

The ideal candidate for this Assistant Store Manager position has a strong pulse on what Knix customers want and knows how to attract, engage, and delight them throughout the full client experience. You are a high-performance individual in a retail setting who obsesses over outperforming targets, viewing every shift as a 'selling period'. Thriving in a fast-paced, dynamic environment, you can think on your feet and confidently prioritize what matters most in the moment. You are a people-first leader who empowers and engages your team, creating a culture where performance, accountability, and care go hand in hand. You bring strong business acumen and critical thinking, paired with a bias for action and an entrepreneurial mindset when solving problems, leading with resilience and positivity.

• Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
• Demonstrated ability to lead teams in a dynamic environment, maintaining motivation, focus, and performance while adapting strategies to shifting business needs.
• Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence.
• A people-first leader with a passion for developing others, building buy-in at all levels to understand KPIs, expectations, and their impact on results.
• Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution.
• Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store.

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older.
• Ability to lift and handle packages weighing up to 25 lbs.
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.
• Open and flexible availability to ensure business needs are met, including evenings, weekends, and holidays.

What's on Offer

At Knix, transparency is at the heart of everything we do, including how we compensate our team. This role offers competitive pay, including a base salary plus a monthly bonus, with opportunities for performance-based pay increases. Rewards are designed to support your whole life, not just your shift, which is why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day.

Knix is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work. As Knix continues to grow, we offer continuous development opportunities to support your career advancement. We believe in investing in our people and their future, ensuring employees feel respected and supported.

• Competitive Pay - Base Salary plus Monthly Bonus, with performance-based pay increases.
• Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions.
• Generous Discounts on your favourite Knix products and Gratis Program (50% discount for permanent full-time team members).
• Company GRSP Program that matches up to 3% of your pay for permanent full-time team members.
• A Parental Leave Top-Up Program up to 80% of your salary for eligible permanent, full-time employees.
• Paid sick days for full-time employees, plus 3 annual Floater Days for Store Managers and Assistant Store Managers to help achieve a healthy work-life blend.