Admin & Systems Manager - Sobeys, London, ON

Position Summary

Embark on a rewarding career with Sobeys Inc., a proudly Canadian company celebrated among Canada’s Top 100 employers. This Admin & Systems Manager role in London, ON, offers a unique opportunity to contribute to a team dedicated to delivering exceptional shopping experiences and amazing food to all our customers. As a key leader, you will provide management and leadership to administration clerks within the store, ensuring maximum accuracy and execution of company strategy and image. This position is vital for maintaining efficient store operations and fostering a positive environment for both employees and customers.

The Admin & Systems Manager will coach and develop the team to provide superior customer service and shopping experiences, customized for the local market, while achieving budgeted financial results. You will also provide leadership on all Human Resource clerical functions within the store, including file maintenance, receiving, expenses, paperwork, and other essential administrative tasks. This role is central to nurturing the things that make life better – great experiences, families, communities, and our employees, aligning with Sobeys' mission as a family nurturing families.

Responsibilities

As the Admin & Systems Manager, you will be instrumental in overseeing various critical aspects of store operations. Your focus will span people leadership, customer engagement, policy adherence, financial management, personal development, and employee engagement. Key responsibilities include:

• People Leadership
• Create a coaching and development culture for all department employees which embraces a passion for food.
• Manage administration personnel by scheduling, recruiting, performance management, and training.
• Manage the hiring process for all departments.
• Conduct and coordinate new hire orientation/on-boarding process.
• Provide guidance through the training process for each department.
• Implement training and development programs for all employees.
• Manage store operations as required.
• Customer Offering
• Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit.
• Provide customer service to meet customer needs.
• Resolve customer issues.
• Policy/Regulatory Adherence
• Ensure all applicable company policies and procedures are communicated and adhered.
• Ensure that OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained.
• Financial
• Perform administrative duties as required.
• Manage the department budget.
• Perform all payroll functions.
• Manage inbound and outbound inventory processes.
• Manage total store expenses.
• Ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPIs.
• Personal/Professional Development
• Thoroughly understand all relevant company programs.
• Attend training as required.
• Maintain knowledge of current industry trends.
• Employee Engagement
• Be known as the “employer of choice” by actively supporting an environment of employee engagement.
• Other Duties
• Coordinate maintenance of department equipment and repairs.
• Provide feedback for continuous improvement.
• Assist in all store functions as required.
• As requested by company.

Skills and Experience

To succeed in this Admin & Systems Manager role, candidates should possess a strong blend of communication skills, operational knowledge, and relevant experience. The required qualifications include:

• Above average oral and written communication skills.
• Full knowledge of department operations and skills.
• Proficient use of the Microsoft Office Suite.
• Full knowledge of total store operations and skills.
• Working knowledge of Kronos and SAP software.
• High school Diploma.
• Minimum of 18 months of experience in administration/front end.

Why You'll Love It Here

Joining Sobeys means becoming part of a large, proudly Canadian family with over 1,600 stores across all 10 provinces. We are committed to nurturing our employees and fostering an environment of engagement and growth. Sobeys is recognized as one of Canada’s Top 100 employers, reflecting our dedication to creating a supportive and rewarding workplace. We offer a competitive compensation package, which varies by role, and are transparent about discussing specific compensation details with selected candidates.

Sobeys values collaboration and team success, requiring teammates to adhere to a hybrid work model that involves presence at one of our office locations at least three days per week for roles where applicable. We are also deeply committed to accommodating applicants with disabilities throughout the hiring process, working with individuals requesting accommodation at any stage. Come build your career with a company that truly cares about its people and communities.