IT Support Specialist - Knix, Toronto

AI Summary

This role is for an IT Support Specialist at Knix in Toronto, ON. The specialist will maintain Knix's IT infrastructure, provide technical support to HQ employees, and ensure the smooth operation of all IT systems.

Key requirements include over three years of experience in IT support and a strong technical background in IT systems, networks, and software.

About the Role at Knix

As an IT Support Specialist at Knix in Toronto, you will play a crucial role in maintaining the company's robust IT infrastructure. Knix, a rapidly expanding intimate apparel and activewear brand, relies on seamless technical operations to empower its people and serve millions of customers. This position is central to providing essential technical support to HQ employees, ensuring all IT systems function efficiently. You will be the first point of contact for technical inquiries, resolving hardware, software, and network issues both remotely and in person. Your proactive approach will ensure the smooth operation of critical systems, contributing directly to the productivity of Knix employees across various departments. This role offers a unique opportunity to apply your technical experience within a purpose-driven organization that values innovation and community.

Key Responsibilities and Technical Expertise

The IT Support Specialist will be responsible for a wide array of technical duties, from managing user accounts and maintaining IT hardware and software inventories to monitoring and troubleshooting network performance. This includes providing direct support to Knix employees, educating them on IT security policies, and offering training on new systems and tools. A significant part of this role involves ensuring robust and reliable connectivity across Knix's 23 retail locations, requiring a strong foundational knowledge of network protocols to troubleshoot local outages and assist with physical hardware deployments. You will also actively participate in scheduled network hardware and routing upgrades to guarantee maximum uptime and peak performance for headquarters. Your technical experience will be vital in partnering with cross-functional business departments to evaluate new software acquisitions, ensuring all third-party platforms align with company security policies and industry best practices. Continuous monitoring of the HQ network and system environments to identify vulnerabilities and implement security improvements is also a key aspect of this support role, protecting sensitive company information from external threats and ensuring the security of all Knix employees' data.

Qualifications and Knix Culture

To excel in this IT Support Specialist role, candidates should possess at least three years of experience in IT support, IT coordination, or a similar technical position. A strong technical background in IT systems, networks, and software is essential, alongside proficiency in both macOS and Windows environments. Knix values proactive problem-solvers who enjoy troubleshooting and supporting others, with clear communication skills to explain technical issues to non-technical staff. Post-secondary education in IT or computer science is preferred, and certifications such as Microsoft, Apple, Google, or CompTIA are a plus. Familiarity with Shopify and AV systems will also be highly desirable. Knix is committed to an inclusive and equitable approach, celebrating everyone and their intersecting identities. Employees feel respected and supported, and the company offers comprehensive benefits for permanent full-time employees, including 100% covered health and dental premiums, mental health support, paid parental leave, and an RRSP matching program. This role is an excellent opportunity for technical professionals seeking to grow their experience within a dynamic and supportive environment that truly empowers its people.