Assistant Store Manager - Knix, Scarborough (New Store)

AI Summary

This role is for an Assistant Store Manager at Knix's new retail store opening in Scarborough, Ontario. The successful candidate will partner with the Store Manager to oversee daily operations, foster team development, and ensure an outstanding customer experience. Key requirements include a passion for coaching, a hands-on approach, and a resilient leadership style with strong business acumen.

About Knix and the Assistant Store Manager Role

Knix, an award-winning intimate apparel and activewear brand, is seeking an enthusiastic Assistant Store Manager to help launch its newest store at Scarborough Town Centre. As one of North America's fastest-growing intimate apparel brands, Knix is dedicated to empowering people through innovative products and a vibrant community. This pivotal role involves bringing the Knix brand to life by leading and connecting with customers and the team every day. The Assistant Store Manager will be a driving force for performance at the store, owning the business and achieving high-stakes results through on-floor leadership and a culture of accountability. This position offers a unique opportunity to be part of something new and exciting, shaping the success of this important retail location. The ideal candidate will have a natural pulse on what Knix customers want, creating a welcoming and confidence-building experience from the fitting room to the sales floor.

Driving Performance and Developing People

The Assistant Store Manager will play a crucial role in driving store performance by leading key sales initiatives such as clienteling and maximizing sales through needs-based service and strong product knowledge. This involves leveraging key performance indicators (KPIs) and core business drivers like traffic, conversion rate, average order value, and units per transaction to influence sales targets and adapt team focus as business needs shift. A significant part of this role is leading from the floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people is energizing for this leader, who will empower Key Leads and Sales Associates to grow, perform, and succeed together. The Assistant Store Manager will champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand, while also ensuring operational excellence through strong inventory, shipment, and loss-prevention practices. This role also involves supporting the hiring and onboarding process and taking a lead role in developing sales talent.

Candidate Profile and Career Growth at Knix

Knix is looking for a resilient, motivated leader with proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand. The ideal candidate will possess a strong balance of people leadership and business acumen, demonstrating an ability to lead teams effectively in a dynamic environment while maintaining motivation and performance. They will be a people-first leader with a passion for developing others, building buy-in at all levels to understand KPIs and their impact on results. Strong critical thinking and problem-solving skills are essential, paired with a bias for action and an entrepreneurial mindset. This role requires a deep understanding of operational excellence, including planning allocations, merchandising, labour management, and escalation handling to ensure seamless store execution. Joining Knix means becoming part of a one-of-a-kind culture committed to fostering an inclusive and diverse workplace. Knix offers competitive pay, health benefits from day one, generous discounts, a company GRSP program, parental leave top-up, and continuous development opportunities to support career advancement within the growing brand.