Operational Excellence Specialist, Care & Repair - Arc'teryx, North Vancouver

AI Summary

Arc'teryx is hiring an Operational Excellence Specialist, Care & Repair, in North Vancouver, BC. This role focuses on ensuring the global After-Sales program delivers a smooth, high-quality, guest-centric experience. Key duties include monitoring daily operational performance, assessing third-party execution, and identifying friction points to streamline processes. Top requirements include post-secondary education, 3+ years in cross-departmental coordination, experience optimizing operational workflows, and strong analytical skills.

About the Opportunity at Arc'teryx

As the Operational Excellence Specialist, Care & Repair, you will play a pivotal role in Arc'teryx's commitment to circularity through the innovative ReBIRD program. Based in North Vancouver, BC, this position ensures our global After-Sales program consistently delivers an exceptional, guest-centric experience. You will oversee the daily operational performance across the entire Care & Repair network, meticulously monitoring workflows and assessing the execution of third-party partners. Your expertise will be crucial in identifying any friction points that could impact the guest journey, ensuring a seamless and high-quality service. This role combines hands-on operational coordination with vital analytical and project support, offering a unique opportunity to influence key decisions that shape the long-term success and excellence of our Care and Repair program.

Key Responsibilities and Impact

In this dynamic role, you will serve as the subject matter expert and primary point of contact for ongoing Care & Repair operations, tools, and systems across all regions. A core responsibility involves monitoring daily operational performance to ensure that workflows, tools, and partner execution consistently meet stringent quality, compliance, and turnaround standards. You will collaborate closely with service partners, providing recommendations and leading or supporting the implementation of changes aimed at continuous improvement. By analysing operational reports and metrics, you will identify trends, risks, and opportunities to enhance efficiency, reduce costs, and elevate the overall guest experience. Your efforts will directly support reporting enhancements that improve visibility and operational decision-making, driving best-in-class service delivery and fostering operational excellence.

What You Bring to the Team

Arc'teryx is seeking a candidate with a post-secondary education and at least three years of experience in a cross-departmental coordination role. You should bring proven experience in monitoring, analysing, and optimizing operational workflows, ideally within a multi-region or multi-partner environment. Experience supporting vendor management is also highly valued. Strong analytical and problem-solving skills are essential, enabling you to interpret complex operational data, identify critical trends, and formulate actionable recommendations. Proficiency in Excel and various reporting tools, including working with dashboards, KPIs, and operational metrics, is required. You must be comfortable navigating complex systems and technical tools, capable of partnering with subject matter experts to troubleshoot system-related issues. Your ability to identify root causes of operational friction and develop solutions that improve service consistency, quality, and turnaround time will be key to your success in this role, alongside a proactive, solution-oriented attitude and strong computer skills.