Store Lead - Arc'teryx, Ottawa

About the Store Lead Role at Arc'teryx Ottawa

Arc'teryx is seeking a passionate and dynamic Store Lead to join our Ottawa team. As a vital member of the store leadership, you will work closely with the Assistant and Store Manager to guide a talented group of Product Guides, ensuring an exceptional guest experience. This role offers a unique opportunity to be deeply involved in every facet of our retail business, including guest experience, product knowledge, community engagement, operations, and people development. If you are product-obsessed, inspired by nature, and committed to fostering a better world through your work, this Arc'teryx career could be for you.

The successful candidate will play a crucial part in coaching and developing the team, driving business objectives, and maintaining high operational standards. You will take initiative, provide constructive feedback, and celebrate achievements, all while upholding Arc'teryx's vision, purpose, and values. This is an excellent opportunity for individuals looking for retail leadership jobs in Ottawa.

Day-to-Day Responsibilities

As an Arc'teryx Store Lead, your daily activities will be diverse, focusing on operational excellence, team leadership, and delivering an outstanding guest experience. Your responsibilities will include:

• Leading the team in alignment with the Arc’teryx Vision, Purpose, and Values.
• Supporting the entire in-store experience during your shift, maintaining acute awareness of the sales floor.
• Assisting Product Guides in delivering world-class guest experience by authentically sharing technical product knowledge.
• Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week.
• Supporting the oversight and leadership of the floor, encompassing the five pillars of the business: experience, product, community, operations, and people.
• Building community by actively sharing brand information and event specifics with the team and guests, ensuring everyone feels invited to join.
• Coaching and providing feedback to Product Guides to unlock their potential and support the store in reaching targets.
• Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking, destocking, and visual merchandising.
• Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager.
• Leveraging all necessary tools to manage the store business operations, overseeing sales targets, labour, and budget management.
• Networking with potential partners to support events and help maximize brand engagement in the community.
• Managing the opening and closing procedures for the store, as designed by the company and leadership team.
• Answering store phones and responding to voicemails and store emails; occasionally responding on Regional social media channels.
• Rotating through areas of focus to deep dive into each of the five pillars of the business.
• Utilizing the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.

Skills and Experience for Success

We are looking for a Store Lead who is not only passionate about our product and the outdoors but also possesses a strong drive to lead and develop others. To excel in this role and contribute to a better team and customer experience, you should bring the following skills and experience:

• One or more years of leadership experience, combined with 1–2 years of retail experience.
• Excitement for the opportunity of unlocking someone’s potential, with coaching others coming naturally.
• A passion for customer service and delivering an exceptional experience for guests, inspiring others to follow your lead.
• The ability to seek and offer relevant feedback, coaching, and development in the moment.
• Comfort with adhering to and enforcing health and safety guidelines at all times.
• Proven ability to set a clear vision, align your team around common goals, and foster commitment to these objectives.
• Strong time management skills and the ability to prioritize and adapt to daily business needs, providing feedback and direction when needed.
• High flexibility and adaptability when faced with ambiguity.
• A commitment to seeking the best (sometimes not the easiest) solutions, with an unwavering dedication to doing what is right.
• A passion for your work that is paralleled by your passion for getting outside and living it.
• Strong written and verbal communication skills.
• Ability to lift up to 30 lbs.