Business Systems Analyst - Arc'teryx, North Vancouver

About this opportunity

Arc'teryx is seeking a dedicated Business Systems Analyst to join our team in North Vancouver, BC. This is a prime opportunity for professionals looking for technology jobs in North Vancouver, offering a chance to contribute to Arc'teryx's mission of 'Leave it Better'. As a key Business Systems Analyst, you will act as a vital conduit between our technology teams and various business units, playing a crucial role in supporting configuration and integration initiatives. This position is central to enhancing product transparency, traceability, and regulatory readiness across the Arc’teryx product lifecycle, making it an impactful role within our sustainability technology efforts.

You will thrive in a dynamic, evolving environment, comfortable with absorbing new information and adapting existing knowledge to support successful delivery using an agile scrum methodology. Your critical thinking skills will be essential for diving into the details, understanding the 'how' and 'why' behind our systems, and balancing the need for working software over exhaustive documentation. You will join the collaborative Sustainability Technology team, partnering closely with Circularity, Sustainability, and Product Compliance teams to deliver better systems.

Key duties

As a Business Systems Analyst at Arc'teryx, your daily activities will involve a range of responsibilities focused on bridging the gap between business needs and technological solutions. You will be instrumental in supporting our product development and sustainability goals by ensuring our systems are robust and efficient.

• Gathering requirements and translating business needs into actionable specifications, user stories, and acceptance criteria.
• Creating visual artefacts, process flows, and system documentation to support analysing, design, and quality assurance.
• Identifying and recommending business process improvements.
• Serving as a subject matter expert for the Digital Product Passport (DPP) and related platforms, including configuration, data requirements, and roadmap planning.
• Collaborating with stakeholders and vendors to validate product data, support enhancements, coordinate upgrades, and maintain platform performance.
• Supporting integrations between DPP, PLM, ERP, and other internal and external systems.
• Validating data quality and end-to-end data flows to ensure regulatory compliance and record completeness.
• Executing testing and supporting troubleshooting, issue resolution, and vendor escalation.
• Creating documentation and supporting change management through training, demos, release notes, and onboarding resources.

Looking ahead, this role offers continuous opportunities for growth and contribution, focusing on strategic improvements and building expertise within the technology landscape.

• Identifying and documenting opportunities for process and system improvements.
• Supporting stakeholder alignment across cross‑functional teams.
• Partnering with Product and Program Leads to provide insights that inform prioritisation, incremental improvements, and future‑state planning.
• Building domain expertise in sustainability technology and supply chain systems within the Business Analyst community and agile squads.
• Assisting the Technology leadership team with other tasks and projects as required.

Skills and experience

To excel in this Business Systems Analyst role, you will bring a combination of formal education, practical experience, and essential personal attributes. Arc'teryx is looking for an individual who is not only technically proficient but also a proactive problem-solver committed to continuous improvement and finding better ways of working.

• Bachelor’s degree or post‑secondary education in business, information systems, or a related field, completion of a recognised Business Analysis program, and/or equivalent business experience.
• 3+ years of experience as a Business Systems Analyst supporting agile projects involving PLM, ERP, SaaS platforms, and/or system integrations.
• Experience supporting end‑to‑end system implementations, including requirements gathering, configuration support, testing, deployment, and change management.
• Effective communication with stakeholders at all levels, clearly articulating and documenting business processes, systems, and requirements.
• Strong organisation and prioritisation skills while managing multiple, competing priorities, and tight deadlines.
• Demonstrated strong analytical, critical‑thinking, and problem‑solving skills, with a high bar for accuracy, detail, and quality of deliverables.
• Proactive identification of root causes and development of practical, scalable solutions.
• High flexibility and adaptability when faced with ambiguity.
• Effective balance of autonomy and collaboration.
• Motivation to continuously improve - seeking out new technologies, ideas, and better ways of working.
• Commitment to seeking the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
• Exposure to supply chain, manufacturing, or sustainability‑related systems.
• Familiarity with apparel, outdoor, or retail industry workflows.
• Exposure to regulatory‑ or compliance‑driven technology initiatives.

What's on offer

Arc'teryx offers a competitive compensation package for this Business Systems Analyst position, with a salary range of CAD$82,000 - CAD$108,000. We are committed to fair, equitable, and competitive pay, regularly reviewed to ensure internal alignment and market relevance. Individual pay is determined by your skills, experience, and level of responsibility, with most new team members joining between the start and midpoint of the range.

Beyond base pay, Arc'teryx supports its team members with a comprehensive total rewards package designed to sustain both work and life, fostering a culture where people can thrive and contribute to making our business better.

• Health & wellbeing: Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing: RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility: Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support: Parental leave top-up and a nesting period for new parents.
• Growth, community & gear: Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).