Data Analyst, ReBIRD - Arc'teryx, North Vancouver

AI Summary

Arc'teryx is hiring a Data Analyst, ReBIRD in North Vancouver, BC, with hybrid remote work options. This role supports key decisions on product service, repair, and long-term strategy for the ReBIRD program through data-driven insights. The successful candidate will have a Bachelor's Degree in a related field and at least three years of experience in complex data analysis and visualization. This position is crucial for enhancing the guest experience and extending product lifecycles.

About the Opportunity at Arc'teryx

As the Data Analyst, ReBIRD at Arc'teryx, you will play a pivotal role in shaping the future of product service, repair, and long-term strategy. Your expertise in data analysis and insights will directly inform key decisions, contributing to a better guest experience and extending the lifecycle of Arc'teryx products. This position is integral to the global ReBIRD program, which operates under the Circularity umbrella, supporting warranty, repairs, service centres, and resale operations. You will foster a data-driven culture, enabling decision-makers to deliver an exceptional guest experience across all commercial touchpoints, including Guest Services and After Sales, within Arc'teryx's owned retail and eCommerce channels. This role offers a unique opportunity to contribute to Arc'teryx's commitment to sustainability and innovation, ensuring every arc of a product's life is maximized.

Core Responsibilities and Future Impact

In this Data Analyst, ReBIRD role, your core activities will involve performing extensive data manipulation and analysis to support key performance metrics across the service and repair network. You will be responsible for maintaining recurring forecasts and developing new forecasting techniques, ensuring the ReBIRD program operates with precision. A significant part of your contribution will be building and maintaining dashboards in Power BI, including troubleshooting, debugging, refreshing, and publishing data to provide clear visibility. Collaborating with cross-functional teams such as Business Intelligence, Technology, and Supply Chain, you will translate business requirements into data specifications, representing company needs in after-sales returns and service projects. Your work will also involve improving data quality through research and analysis of product returns and trends, offering valuable product insights to design teams. Looking ahead, you will support the creation and reporting of sustainability metrics, measuring the impact of the service and repair program in partnership with the Sustainability team. You will also contribute to the evolution of data tools across the business, providing subject matter expertise and integrating APAC regions into global ReBIRD analytics to better inform strategic decisions.

Candidate Profile and Arc'teryx Culture

Arc'teryx is seeking a dedicated Data Analyst, ReBIRD with a Bachelor’s Degree in Math, Economics, Statistics, Finance, Business, or a related field. Candidates should possess at least three years of experience in synthesizing complex data analysis into actionable insights and presenting these findings to senior leaders. Extensive experience with data visualization and analysis software such as Power BI, Excel, Tableau, and SQL is essential, alongside proficiency in data manipulation and management, including ETL and Power BI service management. The ideal candidate will balance customer focus with long-term strategic goals, proactively identifying issues and developing solutions while remaining flexible and adaptable in ambiguous situations. Arc'teryx fosters a culture of inclusivity and believes in leaving things better, both in their products and the environment. Joining Arc'teryx means becoming part of a team that values professional development, offers comprehensive benefits including health and financial wellbeing, and encourages a passion for the outdoors. This is an opportunity to make a tangible impact within a company committed to innovation and a better future through its ReBIRD program and overall business practices.