Store Lead - Arc'teryx

About this Opportunity

As a Store Lead at Arc'teryx, you will be a vital member of the store leadership team, collaborating closely with the Assistant and Store Manager. This role is central to guiding a talented group of Product Guides and ensuring an exceptional guest experience. You will be immersed in every aspect of the retail store's business, including experience, product, community engagement, operations, and people management. Arc'teryx is looking for someone who is product-obsessed, eager to learn how products perform firsthand in the outdoors, and who prioritizes their connection with nature. You will play a key role in coaching the team, driving business needs, and contributing to a better world, together.

What You'll Bring

Arc'teryx is seeking a Store Lead who brings a blend of leadership capability and retail experience, coupled with a genuine passion for customer service and team development. The ideal candidate thrives on unlocking potential in others and is a natural coach, inspiring their team to follow their lead in delivering outstanding guest experiences.

• One or more years of leadership experience, and one to two years of retail experience.
• Excitement for unlocking someone’s potential, with coaching others coming naturally.
• A passion for customer service and delivering an exceptional experience for guests, inspiring others to join and follow your lead.
• Ability to seek and offer relevant feedback, coaching, and development in the moment.
• Comfort with adhering to and enforcing health and safety guidelines at all times.
• Proven ability to set a clear vision, align your team around common goals, and foster commitment to these objectives.
• Strong time management skills, capable of prioritizing and adapting to daily business needs, providing feedback and direction when needed.
• High flexibility and adaptability when faced with ambiguity.
• A commitment to seeking the best (sometimes not the easiest) solutions, with an unwavering dedication to doing what is right.
• Passion for your work paralleled by a passion for getting outside and living it.
• Strong written and verbal communication skills.
• Ability to lift up to 30 lbs.

What You'll Do

In this dynamic Store Lead role, you will be at the forefront of the Arc'teryx retail environment, ensuring operations run smoothly and the team delivers a world-class experience. Your responsibilities will span across leadership, guest engagement, product knowledge, and operational excellence, directly impacting the store's success and community connection. You will lead from the floor, championing exceptional service and supporting the team five days of the week.

• Lead in alignment with the Arc’teryx Vision, Purpose, and Values.
• Support the entire in-store experience during your shift, maintaining acute awareness of the sales floor.
• Support product guides in delivering a world-class guest experience through authentically sharing technical product knowledge.
• Champion floor leadership and exceptional guest experience by leading from the floor five days of the week.
• Support the oversight and leadership of the floor, encompassing the five pillars of the business: experience, product, community, operations, and people.
• Build community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join.
• Coach and provide feedback to product guides to unlock their potential and support the store in reaching targets.
• Support inventory management throughout the day to maximize sell-through, including receiving, processing, restocking, destocking, and visual merchandising.
• Communicate all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager.
• Leverage all necessary tools to manage the store business operations, overseeing sales targets, labour, and budget management.
• Network with potential partners to support events and help maximize brand engagement in the community.
• Manage the opening and closing procedures for the store, as designed by the company and leadership team.
• Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Regional social media channels.
• Rotate through areas of focus to deep dive into each of the five pillars of the business.
• Utilize the Point of Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Be fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document.
• Perform the role responsibilities of the Product Guide as needed.
• Under the direction of the Store Manager and Assistant Manager, perform/complete other additional projects, duties, and assignments as required and/or by request.

About the Company

Arc’teryx is deeply committed to actively creating and fostering a culture of inclusivity where all voices are heard, people are seen, and values are respected. The company cares about the uniqueness of its applicants, employees, and guests, striving to do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is directly connected to Arc'teryx's core value to 'Do Right,' and it helps make the business better by fostering a healthier, happier environment, driving creativity and innovation, and reflecting the diverse communities where they operate. All individuals can expect equality of opportunity and fair treatment in alignment with these values.

Arc'teryx believes in leaving things better than they found them, guided by the philosophy that mountains transform us, how we adventure matters, and there’s always a better way. They invite you to join them in creating positive change within yourselves, your communities, and the world. Their ethos, 'Live it,' encourages getting outside because the mountains make us better. They pursue 'Disruptive evolution' in their unwavering commitment to always seek better solutions. Finally, they 'Commit' to setting bold objectives and seeing them through, embodying a spirit of dedication in every aspect of their business.