Manager, Business Compliance - Canadian Tire, Oakville

The Opportunity

Canadian Tire Bank is seeking a dedicated Manager, Business Compliance to join their team in Oakville, ON. Reporting to the AVP, Business Compliance, this pivotal role involves leading a team responsible for executing the bank's Regulatory Compliance Management (RCM) Program within the first line of defence. As part of a newly established Business Compliance function, you will be instrumental in embedding robust compliance practices directly into daily business operations, thereby supporting the business in effectively managing regulatory compliance risks.

The successful candidate will serve as a trusted advisor and partner to various business stakeholders. Your expertise will guide them in navigating complex regulatory requirements, strengthening internal controls, addressing compliance issues proactively, and building sustainable compliance practices that align with broader business objectives. Responsibilities in this dynamic role are expected to evolve as the Business Compliance function continues to mature and expand its activities.

Key Duties

• Lead, coach, and develop a team of Business Compliance professionals supporting regulatory compliance activities across assigned business areas.
• Lead the execution of first-line Monitoring & Testing activities in accordance with methodologies, standards, and testing plans established by Corporate Compliance, including planning, execution, issue identification, reporting, remediation validation, and follow-up activities.
• Establish strong Monitoring & Testing practices within the Business Compliance team, ensuring quality, consistency, and effective execution.
• Build strong partnerships with business leaders, process owners, and Corporate Compliance to support the effective management of regulatory compliance risk and integration of regulatory requirements into business processes, controls, and decision-making.
• Act as a trusted advisor and influencer by providing practical guidance and constructive challenge on regulatory compliance risks, control effectiveness, remediation activities, and emerging regulatory requirements.
• Facilitate and oversee compliance risk assessments, including inherent risk assessments, control effectiveness assessments, and residual risk evaluations in partnership with business stakeholders.
• Support business stakeholders in identifying, documenting, enhancing, and maintaining controls designed to address regulatory compliance risks.
• Lead and oversee regulatory change management activities, including Business Impact Assessments, implementation tracking, and escalation of delays, gaps, or interpretation concerns.
• Lead issue management activities, including issue identification, root cause analysis, remediation planning, action plan tracking, validation, and closure readiness assessments.
• Partner with Corporate Compliance and business stakeholders to support compliance reporting, management insights, and governance activities, with responsibilities evolving as the Business Compliance function matures.
• Apply a pragmatic, risk-based approach to solving compliance challenges while balancing regulatory requirements, business objectives, customer impacts, and operational realities.
• Support the ongoing maturation of the Business Compliance function through process improvement, capability development, and continuous enhancement of compliance practices.

Skills and Experience

To thrive in this Manager, Business Compliance role, you will bring a robust background in regulatory compliance and risk management, coupled with proven leadership abilities. Your experience will enable you to effectively guide your team and collaborate with diverse stakeholders across the organisation.

• 5+ years of experience in regulatory compliance, risk management, audit, monitoring and testing, internal controls, or a related financial services discipline, including experience leading teams or initiatives.
• Significant experience leading or executing compliance Monitoring & Testing programs within a regulated environment, including test planning, execution, issue identification, remediation validation, and reporting.
• Strong understanding of risk and control frameworks, testing methodologies, and the three lines of defence model.
• Experience assessing business processes, evaluating control effectiveness, and identifying opportunities to strengthen compliance outcomes.
• Proven ability to build strong relationships and influence outcomes across business, compliance, risk, audit, and other stakeholder groups.
• Demonstrated ability to work effectively with second-line compliance and other independent oversight functions, respond positively to challenge, and build alignment across multiple stakeholder groups.
• Strong business partnership skills with the ability to provide practical solutions that balance regulatory expectations with business objectives.
• Demonstrated change leadership experience, including supporting new programs, new processes, organizational change, or regulatory transformation initiatives.
• Strong written and verbal communication, facilitation, and stakeholder management skills, including the ability to prepare clear, concise reports and presentations and communicate complex compliance risks, findings, and recommendations to stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and exercise sound judgment.
• Experience using Governance, Risk and Compliance (GRC) platforms is preferred.
• Working knowledge of Canadian banking regulations, regulatory expectations, and regulatory compliance management practices.