Department Manager, Service - Canadian Tire, Regina

Role Overview: Lead Service & Customer Experience at Pro Hockey Life

As a Department Manager, Service at Pro Hockey Life in Regina, SK, you will play a pivotal role in delivering an exceptional customer experience and ensuring seamless store operations. This administration position within the Canadian Tire family of companies is perfect for a proven leader passionate about hockey and dedicated to developing a high-performing team. You will champion Pro Hockey Life’s customer experience model, drive staff training initiatives, and contribute to making life in Canada better through our shared passion for Canada's national sport.

Your Day-to-Day Responsibilities

Your daily activities will focus on three key areas: enhancing customer service, optimising store operations, and fostering staff development. You will be instrumental in creating a positive and productive environment for both customers and your team.

Key responsibilities include:

• Champion and deliver Pro Hockey Life’s Customer Experience Model across the entire Store Team.
• Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
• Achieve Net Promotor individual store targets.
• Ensure Staff Onboarding is delivered to the company’s expectation.
• Become an Ambassador of Canadian Tire’s Triangle Rewards Program.
• Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
• Ensure flawless execution of PHL’s visual compliance standards, store maintenance, and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs).
• Effectively utilize and meet all store operating initiatives and directives according to required timelines.
• Establish plans and follow up on execution of weekly staff training plans, ensuring 100% saturation on all mandatory modules.
• Follow and ensure compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
• Responsible for overall employee discount and vendor pro deal programs.
• Coach and develop store staff through setting expectations, communication, coaching, feedback, and ongoing support.
• Follow up to ensure execution of Weekly Plans for the store.
• Consistently follow up to ensure 100% saturation on department-specific product knowledge programs.
• Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conduct ongoing coaching to improve the team.
• Communicate in a clear and concise manner, leading effective Huddles / Meetings / Coaching sessions while keeping the team well informed of pertinent information.
• Ensure all PHL selling skills and fit etiquettes are delivered at all times.
• Provide resolution for all customer concerns.
• Continually motivate the team and performance through recognition programs, store contests, customer compliments, and compensation.
• Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge.
• Promote and maintain a positive and motivating work environment.
• Provide mentorship to teams and influence continuous growth.
• Sponsor and encourage support for community engagement efforts.

What You Bring to Our Team

We are seeking an enthusiastic individual with strong leadership capabilities and a passion for retail excellence. Your ability to inspire and guide a team, coupled with a keen eye for operational detail, will be key to your success in this role.

• Proven Leader and Mentor.
• Proven ability to build and manage daily store execution plans.
• Exceptional communication skills & organizational skills.
• Organized individual with an understanding of compliance management.
• Superior training and coaching skills.
• High energy, enthusiastic individual who is driven to succeed.
• Previous retail management experience an asset.

Why Join the Canadian Tire Family at Pro Hockey Life?

Joining Pro Hockey Life means becoming part of a passionate team within the larger Canadian Tire family. We offer a supportive environment where your contributions are valued, and your professional growth is encouraged. You'll be part of a company that celebrates Canada's national sport and helps make life better for Canadians.

• Excellent Discount Program.
• Flexible Scheduling.
• Comprehensive benefits and retirement programs.
• Performance incentives.
• Other perks to support your well-being.
• First Class Training Platforms.
• Team Environment.
• Employee Resource Groups.
• Jumpstart Charities.
• Career growth opportunities.
• Product discounts.