Linehaul Dispatcher at J.D. Irving, Dieppe, NB

AI Summary

This Linehaul Dispatcher role at Midland Transport, a J.D. Irving company in Dieppe, NB, involves coordinating the transportation of freight and scheduling drivers. The dispatcher is responsible for ensuring timely pickups and deliveries for customers.

Key requirements include at least two years of dispatch experience and excellent customer service skills.

About the Opportunity

Midland Transport is actively seeking a dedicated Linehaul Dispatcher to join their team in Dieppe, New Brunswick. In this pivotal role, the dispatcher is responsible for the intricate coordination of freight transportation, ensuring seamless operations for both drivers and customers. A core aspect of the position involves scheduling drivers for specific routes, managing pickups and deliveries efficiently, and maintaining meticulous, up-to-date records. The successful candidate will also be required to review driver logs diligently to identify and correct any errors, contributing to the overall accuracy and compliance of transportation activities. This dynamic role demands proactive communication, via phone and handheld devices, with an assigned fleet of drivers to convey proper load instructions and ensure their execution. Managing service concerns as they arise is crucial, limiting exposure and minimizing any impact to the customer experience. Furthermore, the dispatcher will coordinate maintenance for city tractors and trailers, assist other dispatch staff during peak workloads, and prepare various reports as required. Providing drivers with the right information and equipment is paramount to ensuring a positive customer experience from start to finish. This role is central to Midland's commitment to superior quality service and innovation in the transportation sector.

What You'll Bring

To excel as a Linehaul Dispatcher, candidates should possess a minimum of two years of direct experience in a dispatch role. Excellent customer service skills are absolutely essential, as this position involves frequent interaction with both drivers and customers. The ability to manage service issues effectively and maintain strong relationships is a key component of success. Solid interpersonal, communication (both verbal and written), organizational, and time management skills are required to navigate the fast-paced environment of transportation logistics. Familiarity with AS400 systems and the Microsoft Office Suite is also highly valued. The ideal candidate will demonstrate the capacity to work with minimal supervision, perform effectively under pressure, and manage time constraints in a dynamic and occasionally stressful environment. This role requires a professional who can provide drivers with the necessary support and information to ensure efficient and customer-focused service delivery.

Why Join Midland Transport, a J.D. Irving Company?

Joining Midland Transport means becoming an integral part of a dynamic company that is at the forefront of the transportation industry. As a Linehaul Dispatcher, you will contribute to a team driven by superior quality service, innovation, and a steadfast commitment to excellence. Midland, a trusted carrier for over 55 years, is investing in technology to deliver measurable customer-focused solutions and is deeply committed to sustainability and growth. Employees are the driving force behind this success, fostering a workplace where talent thrives, ideas are valued, and careers are built for the long haul. The company offers a rewarding work environment with a comprehensive benefits package, including a flexible health, drug, dental, and vision plan, an RRSP matching program, and generous paid vacation. Opportunities for growth and progression are abundant within Midland Transport and the broader J.D. Irving group of companies. This is an opportunity to contribute to a high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics, ensuring every customer interaction is positive.