Director, Order to Cash - J.D. Irving, Moncton

About this opportunity

Midland Transport, a proud member of the J.D. Irving group of companies, is seeking a highly skilled and strategic Director, Order to Cash to join their team in Moncton, NB. This is a pivotal senior leadership role focused on transforming and optimising the entire order-to-invoice process. As Director, you will ensure that every customer order is captured, validated, and converted into revenue with unparalleled speed, accuracy, and consistency, directly impacting business efficiency and customer satisfaction.

You will be instrumental in owning order data standards and integrity, providing reliable information crucial for operations, real-time planning, and precise billing as new technologies are integrated. This role calls for a transformation leader who can drive significant process improvements, implement innovative technology solutions, and streamline workflows to enhance overall operational efficiency and elevate the customer service experience.

Your impact

As the Director, Order to Cash, you will play a critical role in shaping Midland Transport's operational excellence and financial performance. Your leadership will ensure seamless order management and accurate invoicing, directly contributing to the company's growth and reputation.

• Own and govern the end-to-end Order-to-Cash (O2C) process, ensuring timely, accurate order management and invoicing.
• Establish and maintain enterprise-wide order data standards, accuracy, completeness, and integrity.
• Drive operational efficiency by enabling high-quality order data for planning, routing, loading, and execution activities.
• Ensure all billable services and accessorial charges are accurately captured to minimize billing errors and revenue leakage.
• Partner with Sales, Pricing, Operations, Customer Services, Account Receivable, and IT to align processes and resolve issues.
• Lead initiatives to reduce billing delays, disputes, invoice adjustments, and improve overall invoice quality.
• Champion O2C transformation through process optimization, automation, and adoption of digital technologies such as EDI, APIs, and customer portals.
• Collaborate with IT to enhance system integration, data flow, scalability, and continuous process improvement.
• Lead and develop high-performing teams, fostering accountability, customer focus, data-driven decision-making, and a culture of continuous improvement and change adoption.

Skills and experience

We are seeking a seasoned professional with a strong background in transportation and logistics, coupled with proven leadership capabilities in order management and process optimization. The ideal candidate will demonstrate a deep understanding of Order-to-Cash processes and a track record of driving significant business results through strategic initiatives.

• Bachelor's degree in Business, Supply Chain, Logistics, or a related field; Prosci certification is considered an asset.
• 8+ years of experience in transportation, order management, logistics, or supply chain operations.
• 5+ years of progressive leadership experience managing large, cross functional teams in order management, customer experience, or operations.
• Strong knowledge of Order-to-Cash (O2C) processes, order management systems, and operational execution.
• Experience working with ERP, TMS, order management, and billing systems, including translating business requirements into technology solutions.
• Hands-on experience with EDI, API integrations, process automation, and system enhancement initiatives.
• Strong communication, stakeholder management, and collaboration skills with the ability to influence across all levels of the organization.
• Demonstrated analytical, project management, and problem-solving capacities, with a track record of driving process improvements, change initiatives, and business results.

Benefits of joining Midland Transport

• A dynamic, safe, and rewarding work environment.
• A flexible health, drug, dental, and vision plan.
• RRSP matching program.
• Employee & Family Assistance Programs.
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs.
• 3 weeks' paid vacation.
• Maternity leave top-up program.
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.

About J.D. Irving, Limited

Founded in 1882, J.D. Irving, Limited (JDI) is a diverse group of companies operating across Eastern Canada and the USA, employing a dedicated team of 20,000. At JDI, you become part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. The company fosters a culture that nurtures talent and creates an inclusive workplace, offering extensive career growth opportunities across its various operating divisions. JDI is committed to creating accessible environments and encourages candidates to make their accommodation needs known.

About Midland Transport

At Midland Transport, we are not just moving freight — we are building the next generation of transportation. For over 55 years, we have been one of the most trusted carriers in Canada and the United States, driven by superior quality service, innovation, and a commitment to excellence. We are investing in technology to deliver measurable customer-focused solutions and are deeply committed to sustainability and growth.

Joining Midland means becoming part of a dynamic company that values safety, continuous improvement, and results. Our employees are the driving force behind our success, and we are proud to foster a workplace where talent thrives, ideas are valued, and careers are built for the long haul. Every Midland employee helps build lasting relationships with our customers. We are looking for motivated and skilled people who want to contribute to our high-performing team and be part of a business that is growing, evolving, and setting the standard in transportation and logistics. Let’s drive success together.