Key Lead - Knix, Milton

AI Summary

This Key Lead position at Knix in Milton, ON, involves creating a warm, inclusive, and confidence-building experience for every customer. You will lead a team, offer thoughtful product guidance, and drive sales performance. Key requirements include at least two years of apparel or lifestyle retail experience, preferably in a lead or senior role, and the ability to coach a team while understanding sales metrics.

Leading the Knix Customer Experience

As a Key Lead with Knix, you are instrumental in bringing the unique Knix experience to life for every individual who walks through the doors of our Milton location. This role is deeply focused on the customer, ensuring a warm, inclusive, and confidence-building interaction from start to finish. You will lead by example, setting the standard for how the team engages with customers, offering thoughtful product guidance, and expertly navigating fitting rooms to cater to each customer's unique needs. Your genuine love for the Knix brand will shine through as you build customer loyalty, elevate the in-store experience, and consistently drive performance. Knix is an award-winning intimate apparel and activewear brand, globally recognized for reinventing intimates for real life and empowering people to be unapologetically free. Joining Knix means becoming part of a fast-growing, purpose-driven brand committed to an exceptional customer experience.

Driving Success in a Dynamic Retail Environment

This opportunity calls for a leader who thrives in a fast-paced retail environment and is fueled by achieving sales targets and metrics. You will take ownership of your team's success, proactively coaching and inspiring peers to exceed their goals and deliver first-class customer experiences. Your ability to lead in real time, supporting teammates and confidently navigating peak hours, is crucial. You will utilize sales targets and KPIs, such as traffic, conversion rate, average order value, and units per transaction, to translate insights into clear, impactful actions on the floor. Beyond sales, you will confidently navigate challenging interactions with both team members and customers, de-escalating situations calmly and constructively. A deep understanding of the vulnerability customers feel in fitting rooms, coupled with a natural ability to make others feel comfortable, confident, and supported, is essential for this role at Knix. Your passion for the brand mission will drive the metrics that allow Knix to grow.

Knix Benefits and Inclusive Culture

Knix is committed to fostering an inclusive and diverse workplace environment where all team members can bring their whole selves to work. Beyond a competitive hourly wage of $22.70 CAD, plus monthly bonuses and performance-based pay increases, Knix offers a comprehensive benefits package. This includes a health benefits program that starts on your first day, access to a mental health and wellness platform, and a company GRSP program matching up to 3% of your pay. Employees also enjoy a generous product discount of up to 50% on their favourite Knix products. The brand is dedicated to career advancement, offering monthly, quarterly, and semi-annual awards and recognition, alongside opportunities for growth within a rapidly expanding company. This supportive environment ensures that every team member feels valued and empowered to succeed within the Knix family.