Client Service Representative - CIBC, Lacombe

Position summary

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of the Personal and Business Banking Team, you will work in a fast-paced banking center and use your knowledge of financial services products to help clients with their day-to-day banking needs. Whether it is answering questions, assisting with transactions, or proactively connecting clients with the right team members, you will be the first line of support as clients work towards their financial goals.

Your impact

You will succeed in this role by engaging clients, solving problems, and leveraging technology across several key areas:

• Help clients manage their accounts and products, focusing on the client experience to make interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client shoes while acting like an owner by taking accountability for client issues.
• Know when to lean on others to create a better solution together.
• Become a technology expert by introducing clients to our mobile banking applications to help them better manage their banking needs.

What you'll bring

The ideal candidate embodies the core traits and values that define our culture:

• You put our clients first, engaging with purpose to find the right solutions and going the extra mile because it is the right thing to do.
• You are goal oriented and motivated by accomplishing your goals and delivering your best to make a difference.
• You are passionate about people, finding meaning in relationships and connecting through respect and authenticity.
• You love to learn, possessing a strong sense of curiosity and a passion for growing your knowledge.
• You engage with your heart and mind, caring about people and respecting different perspectives.
• Values matter to you, and you bring your real self to work while living our values of trust, teamwork, and accountability.
• You are legally eligible to work at the location specified and hold a valid work or study permit where applicable.