Client Engagement Associate - CIBC, Vaudreuil-Dorion

About the role

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. You are flexible to work our banking centre hours which may include evenings and weekends, and you will be on-site full-time.

Qualifications

Ideal candidates for these CIBC careers exhibit the following qualities:

• You put our clients first and engage with purpose to find the right solutions.
• You are goal oriented and motivated by accomplishing your goals.
• You are passionate about people and find meaning in relationships.
• You love to learn with a strong sense of curiosity.
• You engage with your heart and mind, respecting different perspectives.
• You are digitally savvy, seeking innovative solutions and embracing evolving technologies.
• You live your values and bring high standards and genuine care to relationships.

What you'll do

As a Client Engagement Associate, you will be the first line of support by answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions. How you will succeed includes:

• Help clients manage their accounts and products with a focus on meaningful client experiences.
• Ask thoughtful questions to understand client needs and explain relevant banking products and services.
• Support the sale of basic banking products and identify specialist referral opportunities.
• Listen, gather information, put yourself in the client shoes, and take accountability for client issues.
• Introduce clients to mobile banking applications to help them manage their banking needs.

Perks and benefits

CIBC strives to create opportunities to tap into your potential and give you a career rather than just a paycheck. Offerings include:

• Competitive salary and incentive pay
• Banking benefits and employee share purchase plan
• Benefits program
• Defined benefit pension plan
• Vacation offering and wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated to investing in your growth and development