Senior Specialist Client Support - CIBC, Toronto

The Opportunity

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of our Business Client Centre, you will be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. The role opens from Monday to Friday 7 AM to 8 PM EST, and we look for availability and flexibility between these hours. Details on your work arrangement will be discussed at the time of your interview.

Your Impact

In this dynamic banking position, you will manage client engagement, business development, and operational support tasks across several key functional areas:

• Act as a key inbound point of contact for Business Banking clients to respond to basic client account inquiries and initiate basic service transactions.
• Follow detailed instructions and documented client identification and authorization procedures to confirm and document service request details for all client activities.
• Provide timely and detailed information and assistance with problem investigation and resolution or escalate complex matters in compliance with regulatory requirements and organizational policies and procedures.
• Use judgement regarding priorities and approaches to identify improvements that resolve ongoing service challenges and enhance the client experience.
• Perform implementation and or client support tasks relative to the Business Banking products, conduct walkthroughs on CMO platform, and assist with taking inbound and outbound calls to help resolve client issues.
• Liaise with internal business partners and external financial institutions for tracing of funds processed through Business Banking products supported by the Business Contact Centre.
• Reconcile and perform monthly independent balances on suspense accounts while ensuring compliance with internal controls and procedures.
• Perform several operational tasks relative to the daily and monthly processing Business Banking products and application services according to established procedures.
• Ensure all mandatory documentation such as Product Legal Agreements and signed Payment Product Settlement Limit documentation with supporting evidence of credit existence are received prior to proceeding with implementation.

What You'll Bring

We are looking for individuals who align with our core values and possess the right linguistic skills to support our operations:

• Passionate about people, finding meaning in relationships, and surrounding yourself with a diverse network of partners who connect through respect and authenticity.
• An influential professional who knows that relationships and networks are essential to success and inspires outcomes by sharing expertise.
• Detail-oriented with critical thinking skills that inform decision-making and notice things that others do not.
• Empathetic communicator who engages with heart and mind, listens, and learns from the experiences of others.
• Committed to living your values, bringing high standards and genuine care to relationships, and growing with a supportive employer.
• Fluent in French and English to support business operations outside of Quebec, Canada.
• Legally eligible to work at the specified location with a valid work or study permit where applicable.

What's on Offer

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential, aspiring to give you a career rather than just a paycheck. Perks and benefits include:

• Competitive salary and incentive pay
• Banking benefits and an employee share purchase plan
• A comprehensive benefits program
• Defined benefit pension plan
• Generous vacation offering
• Wellbeing support and MomentMakers, our social, points-based recognition program
• Purpose Day, a paid day off dedicated for you to use to invest in your growth and development