Client Engagement Associate - CIBC, Victoriaville

The opportunity

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. You will be the first line of support answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. In this role, you will assist with transactions, complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

You are flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you are flexible to work at multiple banking centres within a reasonable travel distance. To successfully perform the work, you will be on-site full-time.

Responsibilities

In this client-facing position, your daily duties focus on client engagement, problem solving, and leveraging technology to ensure every client interaction is meaningful.

• Help clients manage their accounts and products with a focus on the client experience and making interactions meaningful
• Ask thoughtful questions to understand client needs, explain relevant banking products and services, and support the sale of products and services that meet their specific needs
• Identify opportunities to connect clients to the right CIBC team members who can help them reach their goals
• Listen, gather information, and put yourself in the client's shoes
• Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together
• Become a technology expert and share your knowledge by introducing clients to our mobile banking applications to help them better manage their banking needs

What you'll bring

To thrive in these CIBC careers, you exhibit specific values, personal attributes, and a passion for people:

• Put clients first by engaging with purpose to find the right solutions and going the extra mile because it is the right thing to do
• Goal-oriented mindset, motivated by accomplishing goals and delivering your best to make a difference
• Passionate about people, finding meaning in relationships, and surrounding yourself with a diverse network of partners to connect through respect and authenticity
• Love to learn with a strong sense of curiosity and passion for growing your knowledge
• Engage with your heart and mind, caring about people, respecting different perspectives, and learning from the experiences of others
• Digitally savvy, seeking out innovative solutions, embracing evolving technologies, and easily adapting to new tools and trends
• Live your values by bringing high standards and genuine care to your relationships while growing with an employer that shares your values