Community General Manager - CIBC, Grande Prairie

Position summary

CIBC is building a relationship-oriented bank for the modern world and needs talented, passionate professionals dedicated to doing what is right for clients. As a member of the Imperial Service Team, you will lead a team of client-facing employees within the banking centre, as well as other banking centres within your community, to deliver on CIBC's purpose of helping to make client ambitions a reality. You will excel in understanding client needs and ensuring we provide advice, products, and solutions to meet their goals.

As a Community General Manager, you will build a capable and motivated team through proactive talent management, create a positive work environment, ensure effective operations, controls, and compliance, and promote CIBC to build a strong reputation resulting in superior client experiences and growth.

What you'll do

• Lead and coach a high performing sales team of Leaders, Advisors, and Representatives to deepen client relationships and grow business to CIBC
• Provide meaningful development opportunities for employees and challenge people at all levels to re-think the way they do business
• Advocate for CIBC within the community to recruit employees who share and demonstrate our values
• Build a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial goals
• Monitor the Banking Centre business performance and put action plans into place to close any gaps
• Work collaboratively with all partners to maximize market opportunities and increase the Banking Centre overall performance
• Manage and minimize risk to safeguard our bank, clients and shareholders
• Lead by example and show your team how to deepen relationships and meet client financial needs while providing a high standard of service using our experience principles: Always Professional, Radically Simple and Genuinely Caring
• Go above and beyond to champion CIBC within the community and develop new and existing client relationships
• Encourage employees to quickly resolve client complaints, and to escalate when necessary

Requirements

The ideal candidate embodies CIBC values and possesses specific professional qualifications to succeed in this leadership position.

• Put clients first, engaging with purpose to find the right solutions and doing the right thing
• Demonstrate caring and accountable leadership with a passion for developing and coaching to bring out the best in people
• Experience leading diverse, high performing teams and utilizing networks essential to success
• Embrace and advocate for change by continuously evolving thinking and ways of working
• Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada)
• Legally eligible to work at the location specified with a valid work or study permit where applicable

It is considered an asset if you have completed any of the following: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH), Wealth Management Essentials (WME), or Certified Financial Planner (CFP).

The team

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee to create opportunities and give you a career rather than just a paycheck. CIBC recognizes employees in personalized ways through a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Spaces and technological toolkit make it simple to bring together great minds to create innovative solutions that make a difference for clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.