Client Engagement Associate - CIBC, Québec

Position summary

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Day-to-day

As a Client Engagement Associate, you will be the first line of support, answering questions, assisting with transactions, guiding clients through digital banking options, and connecting them with the right solutions and team members to support their financial goals. You will complete sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's success.

• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful
• Ask thoughtful questions to understand client needs and explain relevant banking products and services
• Support the sale of products and services that meet specific client needs and identify opportunities to connect clients to the right CIBC team members
• Listen, gather information, put yourself in the client's shoes, and take accountability for client issues
• Become a technology expert by introducing clients to mobile banking applications to help them better manage their banking needs

Requirements

To successfully perform the work, you need to meet the following criteria:

• Put our clients first, engaging with purpose to find the right solutions and going the extra mile
• Be goal oriented and motivated by accomplishing your goals and delivering your best
• Be passionate about people, finding meaning in relationships and connecting through respect and authenticity
• Love to learn with a strong sense of curiosity and a passion for growing your knowledge
• Engage with your heart and mind, caring about people and respecting different perspectives
• Be digitally savvy, seeking out innovative solutions, embracing evolving technologies, and easily adapting to new tools and trends
• Live your values by bringing high standards and genuine care to your relationships
• Be flexible to work banking centre hours which may include evenings and weekends
• Be flexible to work at multiple banking centres within a reasonable travel distance
• Be on-site full-time
• Be legally eligible to work at the location specified with a valid work or study permit where applicable

Benefits

CIBC strives to create opportunities to tap into your potential and give you a career rather than just a paycheck. The recognition and benefits program includes:

• Competitive salary and incentive pay
• Banking benefits and a benefits program
• Defined benefit pension plan
• Employee share purchase plan
• Vacation offering
• Wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated to investing in your growth and development