Client Service Representative - CIBC, Gibsons

About the role

CIBC is building a relationship-oriented bank for the modern world and is looking for talented, passionate professionals dedicated to doing what is right for clients. As a member of the Personal and Business Banking Team in Gibsons, you will work in a fast-paced banking centre and use your knowledge of financial services products to help clients with their day-to-day banking needs. You will act as the first line of support as clients work towards their financial goals, whether answering questions, assisting with transactions, or proactively connecting clients with the right team members.

To successfully perform the work, you will be on-site full-time. You must be flexible to work banking centre hours, which may include evenings and weekends, and be able to work at multiple banking centres within a reasonable travel distance to help deliver a great client experience.

Day-to-day

• Client engagement: Help clients manage their accounts and products, focus on the client experience, make interactions meaningful, and connect clients to the right CIBC team members who can help them reach their goals.
• Problem solving: Listen, ask questions, put yourself in the client shoes, act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
• Leveraging technology: Become a technology expert and share your knowledge by introducing clients to mobile banking applications to help them better manage their banking needs.

Requirements

• Put clients first and engage with purpose to find the right solutions by going the extra mile.
• Be goal-oriented, motivated by accomplishing goals, and deliver your best to make a difference.
• Be passionate about people, find meaning in relationships, surround yourself with a diverse network of partners, and connect through respect and authenticity.
• Love to learn with a strong sense of curiosity and a passion for growing your knowledge.
• Engage with your heart and mind, care about people, respect different perspectives, and learn from the experiences of others.
• Bring your real self to work and live CIBC values of trust, teamwork, and accountability.
• Be legally eligible to work at the location specified and have a valid work or study permit where applicable.

What's on offer

CIBC prioritizes your goals, starting with your strengths and ambitions to create opportunities that tap into your potential and give you a career rather than just a paycheck. Recognition is offered in meaningful, personalized ways through a comprehensive rewards package.

• Competitive salary and incentive pay
• Banking benefits and employee share purchase plan
• Benefits program and defined benefit pension plan
• Vacation offering and wellbeing support
• MomentMakers social, points-based recognition program
• Purpose Day, a paid day off dedicated to investing in your growth and development