Banking Centre Roles - CIBC, Langley

About the role

We are building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what is right for our clients. As a member of the Personal and Business Banking Team, you will work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. Whether it is answering questions, assisting with transactions, or proactively connecting clients with the right team members, you will be the first line of support as clients work towards their financial goals. You must be flexible to work our banking centre hours which may include evenings and weekends, and able to work at multiple banking centres within a reasonable travel distance to help deliver a great client experience. To successfully perform the work, you will be on-site full-time.

Key duties

Success in this position involves engaging clients, solving problems creatively, and leveraging technology to enhance the customer experience through the following responsibilities:

• Help clients manage their accounts and products, focusing on the client experience and making interactions meaningful.
• Connect clients to the right CIBC team members who can help them reach their goals.
• Listen, ask questions, and put yourself in the client's shoes while acting like an owner by taking accountability for client issues.
• Know when to lean on others to create a better solution together.
• Become a technology expert by introducing clients to mobile banking applications and helping them manage their banking needs.

Who we're looking for

CIBC seeks individuals who value innovation, collaboration, and client service. You should possess the following personal attributes and strengths:

• You put our clients first, engage with purpose to find the right solutions, and go the extra mile because it is the right thing to do.
• You are goal-oriented, motivated by accomplishing goals, and driven to deliver your best to make a difference.
• You are passionate about people, finding meaning in relationships and connecting through respect and authenticity.
• You love to learn with a strong sense of curiosity and a passion for growing your knowledge.
• You engage with your heart and mind, caring about people and respecting different perspectives.
• You live your values by bringing high standards and genuine care to your relationships.

The team

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential, giving you a career rather than just a paycheck. We recognize you in meaningful, personalized ways through a comprehensive offering:

• Competitive salary and incentive pay
• Banking benefits and employee share purchase plan
• A benefits program and defined benefit pension plan
• A vacation offering and wellbeing support
• MomentMakers, our social, points-based recognition program
• Purpose Day, a paid day off dedicated to investing in your growth and development