Banking Centre Leader III - CIBC, Lethbridge

About this opportunity

CIBC is building a relationship-oriented bank for the modern world and needs talented, passionate professionals who are dedicated to doing what is right for clients. As a member of the Personal and Business Banking Team in Lethbridge, you will lead a team of high performing financial services professionals working towards a shared goal of delivering an exceptional client experience. You will think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth, and taking accountability for results. You must be flexible to work banking centre hours, which may include evenings and weekends, as well as travel to multiple banking centres within a reasonable distance.

Responsibilities

As a people leader, you will hire, develop, and coach your team while driving business performance through specific focus areas:

• Lead by example and show your team how to deepen client relationships, meet client financial needs while providing a high standard of service, and go above and beyond to advocate CIBC within the community.
• Encourage employees to quickly resolve client complaints, and to escalate when necessary.
• Create a culture of teamwork so clients are served by those best able to meet their financial needs.
• Monitor the Banking Centre's business performance and put action plans into place to close any gaps.
• Work as one team with all partners to maximize market opportunities, and increase the Banking Centre's overall performance.
• Manage and minimize risk to safeguard our bank, clients and shareholders.
• Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth.
• Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Requirements

Candidates for this banking opportunity need to meet specific professional and behavioral criteria:

• Put clients first by engaging with purpose to find the right solutions and going the extra mile.
• Goal oriented and motivated by accomplishing objectives and delivering your best to make a difference.
• Passionate about people, finding meaning in relationships, and connecting with others through respect and authenticity.
• Caring and accountable leader with experience developing and implementing strategic team goals.
• Experience coaching employees and inspiring successful team performance.
• Act like an owner who thrives when empowered to take initiative, go above and beyond, and deliver results.
• Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• Legally eligible to work at the location specified with a valid work or study permit where applicable.

Who you'll work with

You will surround yourself with a diverse network of partners, collaborating as part of the Personal and Business Banking Team. You will lead and mentor a talented group of Leaders, Advisors, and Representatives, working together to support new and existing clients as they secure their futures, own homes, and set up businesses.