Assistant Store Manager - Knix, London, ON

AI Summary

This Assistant Store Manager role at Knix in London, ON, focuses on driving store performance and leading sales initiatives. You will coach team members and maintain operational excellence within the store. Top requirements include proven senior retail leadership experience with strong business acumen and a people-first approach to developing people.

About the Opportunity at Knix

Knix is an award-winning intimate apparel and activewear brand, globally recognized for innovation and empowering people everywhere to be unapologetically free. As an Assistant Store Manager, you will be instrumental in bringing the Knix brand to life, creating a welcoming and confidence-building experience for every customer. This role is a key partner in owning the business, driving high-stakes results through on-floor leadership and a culture of radical accountability. You will lead from the store floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people energizes you, and working with your Store Manager, you will empower Key Leads and Sales Associates to grow, perform, and succeed together. The brand is committed to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work, offering continuous development opportunities to support career advancement within the Knix family. This is an exciting opportunity to join a purpose-driven and authentic career path where your passion for customers and the Knix mission will make a daily impact.

Key Responsibilities and Leadership Experience

As an Assistant Store Manager, you will drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching team members to maximize sales through needs-based service and strong product knowledge. Your role involves leveraging key performance indicators and core business drivers to influence sales targets and adapt team focus in the moment to meet business needs. You will command the floor during peak segments, instilling a sense of urgency and high-energy 'bias for action' in your team to convert every opportunity into a win. Championing a customer-first culture that builds comfort, trust, and loyalty is essential, driving repeat visits and meaningful connections with the Knix brand. Maintaining operational excellence is crucial, encompassing strong inventory, shipment, and loss-prevention practices to ensure accuracy, efficiency, and accountability across the team. Furthermore, you will support the hiring and onboarding process, taking a lead role in developing sales talent and creating clear development pathways for people within the store. This position requires proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, demonstrating a strong balance of people leadership and business acumen to drive results and deliver an exceptional customer experience.

What Knix Offers and Who You Are

Knix offers a comprehensive benefits package, including competitive pay with monthly bonuses, health benefits from day one, and a company GRSP program that matches up to 3% of your pay. Employees also enjoy generous discounts on Knix products, a gratis program, and a parental leave top-up program. The ideal candidate has a strong pulse on what Knix customers want and excels at attracting, engaging, and delighting them throughout the full client experience. You are a high-performance individual in a retail setting, obsessing over outperforming targets and viewing every shift as a 'selling period' where you own the business results. This role calls for a people-first leader who empowers and engages their team, fostering a culture where performance, accountability, and care go hand in hand. You bring strong business acumen and critical thinking, paired with a bias for action and an entrepreneurial mindset when solving problems, leading with resilience and positivity through change and challenges. You are deeply passionate about our customers and inspired by Knix, our mission, and the impact we make every day.