Lumber Sales Associate, Part-Time - Home Depot, South Surrey

Introduction to the Role

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

As a Part-Time Lumber Sales Associate at Home Depot in South Surrey, you will provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. This role emphasizes strong department and product knowledge, providing information on product features, and familiarity with related items to help customers complete their entire project. Our associates are focused on customer service, finding and solving customer needs, and providing basic service in adjacent departments.

Key Responsibilities

In this dynamic role, your primary responsibilities will include ensuring customer satisfaction, driving sales, building product knowledge, and maintaining safety and security within the department.

• Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Drives Sales
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Builds Skills and Knowledge
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Maintains Safety and Security
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Who We're Looking For

We are seeking dedicated associates who are passionate about customer service and eager to provide support for various home improvement projects. Ideal candidates will possess the following competencies and skills:

• Communicates Effectively
• Customer Focus
• Interpersonal Skills

A High School Diploma or equivalent is required for this position. While not mandatory, 1 to 2 years of retail or trade experience is considered a valuable asset for candidates applying to our Home Depot jobs.

Who You'll Work With

As a Part-Time Lumber Sales Associate, you will work closely with your Department Supervisor. This collaborative environment ensures you receive the support needed to provide exceptional service to our customers and contribute effectively to the team.

Work Environment & Physical Demands

This role offers a dynamic work environment with specific physical and scheduling considerations that contribute to the overall Home Depot experience.

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

• Working within a flexible schedule that may include evenings and weekends
• Warehouse environment that can be dusty and noisy
• Doors are frequently open, causing drafts and interior temperature changes