Flooring & Decor Sales Associate - Home Depot, Winnipeg North

Role Overview

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

As a Part-Time Flooring and Decor Sales Associate at Home Depot in Winnipeg North, you will provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. This role places a strong emphasis on department and product knowledge, ensuring you can provide comprehensive information on product features and recommend related items to help customers complete their entire project. Associates are expected to greet, engage, and thank every customer in their department and offer basic service in adjacent departments, always focusing on customer service and solving customer needs.

Key Duties

• Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Qualifications and Skills

To excel in this role, candidates should possess a strong customer focus and effective communication skills, alongside excellent interpersonal abilities. The following are the minimum requirements for this position:

• Minimum Education: High School Diploma or equivalent
• Minimum Years of Work Experience: 1 to 2 years Retail or Trade experience an asset

Working Environment

This role involves various physical activities and a flexible work schedule within a dynamic retail setting.

• Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
• Working Conditions: Working within a flexible schedule that may include evening and weekends; warehouse environment that can be dusty and noisy; doors are frequently open, causing drafts and interior temperature changes