Strategy & Operations Associate, Dasher & Logistics - DoorDash, Toronto

About the Role: Optimising Dasher & Logistics Operations

The Dasher & Logistics team at DoorDash is crucial for ensuring every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. This team is responsible for the overall health of DoorDash's delivery marketplace across Canada, including managing cost, quality, efficiency, fulfilment, and sustainable growth.

Within this dynamic environment, the Canada team oversees end-to-end marketplace performance for the entire country. They collaborate closely with Product, Engineering, Finance, Analytics, Marketing, and Operations teams to continuously operate and improve one of DoorDash’s most complex and rapidly evolving markets.

DoorDash is currently seeking an Associate, Strategy & Operations to support critical Dasher supply and delivery quality efforts across Canadian markets. This pivotal role sits at the intersection of operational execution and marketplace health, directly contributing to ensuring the right number of quality Dashers are consistently available to meet demand reliably across various geographies and conditions.

As an Associate, you will play a key role in executing supply strategies developed by the broader team. This includes supporting Dasher acquisition, mobilization, and retention efforts to maintain a healthy and high-performing supply base. You will help manage key supply levers, including optimising onboarding pipelines, enhancing retention programs, and tracking regional coverage. Success in this position requires a working understanding of what drives Dasher behaviour and engagement, enabling you to help run programs that attract and retain quality Dashers at the right time and place.

Reliable execution against supply frameworks is essential to meet demand while maintaining strong delivery quality, even as market conditions, seasonality, and external factors shift. You will support structured analyses to identify supply gaps, assist in diagnosing root causes, and contribute to improvements in coverage and quality across all operational geographies. This hybrid role reports to a Manager of Strategy & Operations.

Key Responsibilities

• Own Dasher supply health across Canadian markets, managing across acquisition, mobilization, and retention to ensure demand is reliably met with strong quality.
• Diagnose and close supply gaps across regions, using data to identify root causes and deploy targeted interventions across different market conditions.
• Design and optimise programs that attract and retain quality Dashers, understanding what drives engagement and how to sustain a healthy supply base over time.
• Manage supply across varying operating conditions including weather, local events, and seasonal demand shifts, balancing short-term actions with longer-term planning.
• Lead rigorous, data-driven analyses to measure supply performance, model the impact of program changes, and surface clear recommendations for senior stakeholders.
• Partner cross-functionally with Product, Finance, Analytics, Legal, and Operations to align on supply strategy and deliver shared outcomes.
• Make thoughtful tradeoff decisions between supply adequacy, delivery quality, and cost to protect long-term marketplace health.

Qualifications for Success

• You have 2+ years of experience in strategy, operations, consulting, technology, finance, or a related field.
• You have supported operational areas or projects, with exposure to quality and performance metrics.
• You are highly analytical and comfortable using data and AI tools to help diagnose issues, organise priorities, and track impact.
• You have experience or coursework/internships in fast-moving, ambiguous environments with multiple competing priorities.
• You are comfortable collaborating cross-functionally and communicating clearly to support stakeholder decisions.

Compensation and Benefits

DoorDash offers a competitive compensation package, with actual pay within the listed range determined by factors including skills, prior relevant experience, and specific work location. Base salary is localised according to the employee's work location, with the range provided reflecting the lowest to highest geographical markets within British Columbia.

DoorDash is committed to the overall well-being of its employees, providing a comprehensive benefits package for all regular employees. This includes:

• Paid time off
• Paid parental leave
• Wellness benefit
• Several paid holidays

Additionally, for full-time employees, DoorDash offers:

• Medical, dental, and vision benefits
• Disability and basic life insurance
• An RRSP including an employer match
• A mental health program