Holiday Customer Service Rep - LCBO, Burlington

What you'll do

The LCBO is seeking Holiday Customer Service Representatives who are passionate about delivering exceptional customer experiences in our retail stores across Ontario from November 16 to December 31, 2026. If you are interested in becoming a friendly, helpful go-to expert for customers during the holiday season, this role is a great opportunity to make a positive impact. Through paid online training, you will build your customer service skills and discover the world of wine, beer, cider and spirits, giving you the confidence to support customers and make their holiday shopping experience memorable.

Reporting to the Store Manager, you will handle the following duties on-site:

• Serve customers using our POS/Cash system, promptly and responsibly, ensuring an outstanding customer experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in the Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face-up products on shelves and ensure our store is clean, organized and safe for all
• Lift cases of various sizes and weights (up to 40 lbs./18 kg) repeatedly while standing for long periods of time

Qualifications

• Comfortable supporting customers and working effectively with teammates
• You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit)
• You must be at least 18 years old
• Bilingualism (English and French) is a bonus

Required availability for these customer service jobs Burlington includes Friday from 5:00 p.m. to close, and Saturday and Sunday available all day for a 4- to 8-hour shift. Holiday availability is required on Christmas Day (December 25), Boxing Day (December 26), and New Year's Eve (December 31). Additional work may be available during the week from Monday to Thursday based on store needs. Schedules are posted two weeks in advance, though extra shifts may come up on short notice.

Who you'll work with

You will report directly to the Store Manager and work closely with your teammates on-site in a retail store environment. The LCBO fosters an environment of inclusion and belonging, so everyone feels valued, respected, and heard, operating as an equal opportunity employer committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

What's on offer

Joining the LCBO for the holidays provides a range of perks and supportive programs:

• Online learning to support your interests and growth
• Future employment opportunities for eligible employees
• Employee and Family and Assistance Program
• Discounted services, products and tickets to sporting and entertainment events (WorkPerks)
• You'll feel good knowing your work is helping make a difference in communities across Ontario