Customer Service Representative - LCBO, Emo

About the role

Do you make an impact on the people you meet? Bring your charismatic personality and love for engaging with people to this customer service position. As part of the LCBO team in Emo, your outgoing personality, communication skills, and excellent customer service will make a positive impression that a customer takes with them along with their purchases of wine, beer, and spirits.

Requirements

Candidates must meet the following criteria to qualify for employment:

• You enjoy working with the public and you recognize exceptional customer service when you see it, and know how to deliver it yourself, everyday with every customer
• You must be eligible to work in Canada, and be a minimum of 18 years of age
• You agree to submit to a Criminal Background Check, at your own expense, prior to commencing work with the LCBO (or provide a satisfactory criminal record check issued within the past six months of your first day of employment)

Day-to-day

As a Customer Service Representative, your responsibilities and duties will include the following tasks:

• Customer engagement, sharing product knowledge and providing a best in class customer experience, whether operating our computerized cash registers or on the store floor
• Great interpersonal skills, with the ability to interact and create positive experiences with customers, co-workers, wholesale and trade representatives
• Assisting with receiving of inventory, unloading trucks, handling product, stock replenishment and maintaining Customer Ready Standards
• Job rotational duties occasionally include repetitive lifting of cases in varying weights and sizes, weighing up to 40lbs/18kgs, standing continuously, and processing customer transactions all while leaving a phenomenal lasting impression

Hours available to casual employees will depend on operational requirements and are scheduled in accordance with the Collective Agreement based on seniority and availability. Representatives are usually assigned to work during peak periods such as evenings and weekends, or whenever extra help is required. You must be available during peak business periods like Christmas and tourist periods. Hours are not guaranteed and are scheduled in advance, though you may occasionally be called in on short notice.

Compensation and perks

This position offers a competitive hourly wage alongside a supportive workplace environment. Key details regarding compensation and working conditions include:

• Salary pay of $20.82 per hour
• Uniform requirement to wear a light grey shirt, black pants, and black shoes for the duration of your shift
• Union membership requirement with union dues currently set at 1.575% of your gross earnings
• An equal opportunity workplace committed to inclusion, belonging, and providing employment accommodation in accordance with Ontario legislation